Spirit Airlines Decides It's Better To Invent Adverse Weather Conditions Than Admit Equipment Shortage

Spirit Airlines Decides It's Better To Invent Adverse Weather Conditions Than Admit Equipment Shortage

UPDATE: A corporate communications rep from Spirit Airlines reached out to Consumerist regarding Chandler’s story of his mother’s delays, and offered to look into the situation. [More]

Spirit Airlines Charges $10 For Buying Tickets Anywhere But Ticket Counter (Again)

Spirit Airlines Charges $10 For Buying Tickets Anywhere But Ticket Counter (Again)

Habitually awful carrier Spirit Airlines is bringing back its “passenger usage fee,” which charges passengers $4.90 each way for booking tickets online or over the phone. The only way to avoid the fee is by purchasing directly from a ticket counter at the airport. Convenient!

Spirit Airlines Executive Contact Information

Spirit Airlines Executive Contact Information

Got an unresolved complaint with Spirit Airlines and regular customer service not working out for you? Then you might want to make use of the Spirit executive contact information we’ve got posted inside (especially the info for the CEO’s assistant). Reading these posts about how to write a good complaint letter, how to send an eecb, and how to deal with executive customer service may also come in handy. With this info, you’ll go from frowny consumer to jet set in no time.

Spirit Airlines Increases Fees For First Checked Bag

Spirit Airlines Increases Fees For First Checked Bag

Spirit Air will raise its fees for checking one bag, according to an email from the airline. On June 20th, Spirit will increase the fee for checking one bag from $10 to $15 if the checked bag is declared online, and from $20 to $25 if it is declared at check in. And Spirit’s belief that any publicity is good publicity continues.

Spirit Air Burns Woman's Luggage

Spirit Air Burns Woman's Luggage

Sean writes, “Lost luggage? That’s so 1990’s… Spirit Air’s all about burning bags instead.”

Even If You Have Colon Cancer, Spirit Air Doesn't Give Refunds

Even If You Have Colon Cancer, Spirit Air Doesn't Give Refunds

David writes:

I had purchased a ticket on Spirit Airlines for a friend of mine in Brooklyn, New York to come and visit me in Orlando. I had purchased the ticket about three months prior to the departure date so I could get the lowest fare. To make a long story short, my friend had been diagnosed with colon cancer and had to start treatment immediately….

http://consumerist.com/2007/08/23/a-reader-reports-that-baldanzabspiritaircom/

A reader reports that BaldanzaB@spiritair.com could be Spirit Air CEO Ben Baldanza’s new email address for callously responding to consumer complaints, seeing as the top management seem to have changed their email addresses after their dirty email laundry got posted. UPDATE: Within 3 hours of this post, now this new email is bouncing. At least Spirit Air knows how to do one thing right: duck customer complaints.

Spirit Air CEO Learns The Dangers Of Hitting "Reply All" When Callously Responding To Consumer Complaints

Spirit Air CEO Learns The Dangers Of Hitting "Reply All" When Callously Responding To Consumer Complaints

This is how Ben Baldanza CEO of Spirit Air responded to a complaint letter from a first-time customer:

Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.

Which might have been ok, had the email stayed inter-office, but Baldanza seems to have hit “reply all” and accidentally sent the message back to the original complainant. Oops.

Spirit Air To Charge Extra For Sneezing

Spirit Air To Charge Extra For Sneezing

Spirit Air announced new fees starting June 20, 2007 that will penalize flyers for using extra services. Like having a piece of luggage.

Spirit Charges $110 To Fly With Three Bags

Spirit announced increased prices for checked bags, meaning it may soon cost more for your luggage to fly the discount airline than you.

Spirit Air Knocks You Out With $8 Tickets

Spirit Air has got some groovy travel deals in their “Ocho De La Hoya to the Rescue!” package, but they turn into a pumpkin after midnight.

Spirit Air Endorses Jeb Bush in $20.08

Spirit Air Endorses Jeb Bush in $20.08

If you like to leave your politics on the ground when you fly, you might be interested in this new promotion Spirit Air is running.

Spirit Air $8 Fares!

Spirit Air $8 Fares!

You don’t need Farecast to spot this great deal, Spirit Air is offering ridiculously low airfares at $8 and $44 for specific destinations during August and September. A firm defiance of Southwest’s usurious $10 fare hike, no doubt.

AirTran Wins, Midwest Loses in Fastest Telephone Customer Service

AirTran Wins, Midwest Loses in Fastest Telephone Customer Service

Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.

Time to Human, Airlines, Day 5

Time to Human, Airlines, Day 5

All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings:

Time to Human, Airlines, Day 4

Time to Human, Airlines, Day 4

Midwest, while once again the loser, performed slightly better today.

Time to Human, Airlines, Day 3

Time to Human, Airlines, Day 3

Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest’s hold line. We foil all the automated response system’s attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman.

Time to Human, Airlines, Day 2

Time to Human, Airlines, Day 2

We’re calling the major airlines this week to see how long it takes them to pick up.