<![CDATA[Consumerist: Spin]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Spin]]> http://consumerist.com/tag/spin http://consumerist.com/tag/spin <![CDATA[ GM's Prez Begs Customers To Plead On GM's Behalf ]]> Consumerist reader Darkrose writes, "I just got this in my e-mail. Thought you guys might be interested in it." In the email, GM's president Troy Clarke is in high PR mode, pointing out the grave consequences and emphasizing that GM wants not "a bailout but rather a loan that will be repaid." We thought other readers who aren't GM customers would find it interesting.

Tonight, the president of Ford Motors will be on Campbell Brown's "No Bias, No Bull" program on CNN at 8pm ET/5pm PT, presumably to hit similar talking points. Dance, auto monkey! Dance for the TV audience!

Dear [redacted],

You made the right choice when you put your confidence in General Motors, and we appreciate your past support. I want to assure you that we are making our best vehicles ever, and we have exciting plans for the future. But we need your help now. Simply put, we need you to join us to let Congress know that a bridge loan to help U.S. automakers also helps strengthen the U.S. economy and preserve millions of American jobs.

Despite what you may be hearing, we are not asking Congress for a bailout but rather a loan that will be repaid.

The U.S. economy is at a crossroads due to the worldwide credit crisis, and all Americans are feeling the effects of the worst economic downturn in 75 years. Despite our successful efforts to restructure, reduce costs and enhance liquidity, U.S. auto sales rely on access to credit, which is all but frozen through traditional channels.

The consequences of the domestic auto industry collapsing would far exceed the $25 billion loan needed to bridge the current crisis. According to a recent study by the Center for Automotive Research:

• One in 10 American jobs depends on U.S. automakers
• Nearly 3 million jobs are at immediate risk
• U.S. personal income could be reduced by $150 billion
• The tax revenue lost over 3 years would be more than $156 billion

Discussions are now underway in Washington, D.C., concerning loans to support U.S. carmakers. I am asking for your support in this vital effort by contacting your state representatives.

Please take a few minutes to go to www.gmfactsandfiction.com, where we have made it easy for you to contact your U.S. senators and representatives. Just click on the "I'm a Concerned American" link under the "Mobilize Now" section, and enter your name and ZIP code to send a personalized e-mail stating your support for the U.S. automotive industry.

Let me assure you that General Motors has made dramatic improvements over the last 10 years. In fact, we are leading the industry with award-winning vehicles like the Chevrolet Malibu, Cadillac CTS, Buick Enclave, Pontiac G8, GMC Acadia, Chevy Tahoe Hybrid, Saturn AURA and more. We offer 18 models with an EPA estimated 30 MPG highway or better — more than Toyota or Honda. GM has 6 hybrids in market and 3 more by mid-2009. GM has closed the quality gap with the imports, and today we are putting our best quality vehicles on the road.

Please share this information with friends and family using the link on the site.

Thank you for helping keep our economy viable.

Sincerely,
Troy Clarke

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Tue, 18 Nov 2008 13:57:45 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5092147&view=rss&microfeed=true
<![CDATA[ Sirius XM Merger Reveals True Face: Fewer Channels And 'Sanitized' Programming ]]> This week, Sirius XM began consolidating its channels. In reality, this mostly meant jettisoning XM channels wherever there was a tenuous overlap with something Sirius already offered, which is bad news for anyone with a favorite station on XM who woke up Wednesday morning to find it missing. Alex wrote in to tell us that the four Spanish music channels have been condensed to one without regard to genre, and that the uncensored "urban music" station Hot Jamz has been cleaned up, rechristened "The Heat," and now leans toward radio-friendly R&B. The Motley Fool suggests that the new lineup may drive people to downgrade their subscription—it's "an incentive to downgrade to the cheaper plan that costs $6 less a month and lets users cherry-pick 50 stations."

In addition to the latin and urban channels, Alex wants to know why Sirius XM couldn't have better prepared its listeners:

First off, why such secrecy? Millions of subscribers were blindsided yesterday. No announcements of any kind were made over the air to let people know what was going on. To them, everything was fine on Tuesday, but all of a sudden on Wednesday, their favorite channel was deleted or changed fundamentally. This was a breach of trust between the provider and the consumer. We are the subscribers. We are paying for this service. We deserve a voice over what it is we want to hear. More importantly, we deserve input about programming we are willing to pay for.

Second, we the consumers, Congress, and the FCC were assured that allowing the merger would increase diversity and choice. Wednesday's change showed you acted in bad faith. On the XM side, we lost 75% of the Spanish music choice. To clump together the previous 4 genres of music offered by Aguila, Viva, Caricia, and Caliente into one channel shows either cultural ignorance or contempt for diversity. My congressional representatives will be hearing from me about this.

Third, the new censorship. I bought Sirius to free myself from the shackles of FM. Hot Jamz has been neutered into "The Heat," essentially a satellite version of my local R&B station. I simply couldn't listen to it today. The songs were heavily edited and censored. This is the antithesis of what Sirius once stood for, what bringing Howard from FM symbolized. Fact is, urban music is written in the vernacular. What "The Heat" did to Hot Jamz is an insult.

Fourth, continuing on the theme of less choice. Sirus XM acted in bad faith when it shrunk the available choices:

No more electronica from Boombox — now pop2k... isn't there enough pop with 90's on 9, the Pulse, and Alt Nation?

No more Old Skool. No more Punk. No more Fine tuning/free form.

No more educational radio via Discovery channel. (I'm still raw over that)

Instead we get less choice and shallower playlists on what used to be Fred, Lucy, and Ethel.

Mel et al., you really should listen to what you customers have to say.

http://www.orbitcast.com/archives/first-impressions-now-with-combined-channels-what-do-you-think.html#comments

http://newsblogs.chicagotribune.com/towerticker/2008/11/xm-radio-sirius.html?cid=138920090#comments

http://www.xmfan.com/viewtopic.php?t=96996 (these are your most ferverent fanatics, and yet their poll shows less that 33% are satisfied)

If you had asked us to begin with, you may have avoided this heartache.

Dual-sub non grata,
Alex

As an aside, if you're a Mitsubishi Outlander owner experiencing problems with Sirius updates, Andy has figured out how to fix it:

Sirius recently merged with XM and my radio received an update as part of the merger. It killed the radio in my Mitsubishi Outlander with an "Antenna Error" message. I argued with 4 or 5 CSRs at Sirius that this was not a hardware issue, the timing is too perfect. I ended up pulling the #7 fuse and it reset the radio. Voila, the radio is back up and running. However, every time they send an update I have to pull the fuse. I hope this helps other MMS owners, and I hope Sirius gets this figured out asap. This is a factory installed radio part of the Mitsubishi Multi Messaging System premium radio system.

Here's a link to my forum post: http://www.mitsubishiforum.com/fb.asp?m=240820

"Sirius XM Has Crossed the LIne" [The Motley Fool]

RELATED
"Sirius gets serious, reshuffles lineup, cuts DJs" [Cnet]
"XM, Sirius change lineups as expected" [Technologizer]
(Photo: docsearls)

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Fri, 14 Nov 2008 13:55:41 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5087231&view=rss&microfeed=true
<![CDATA[ Coinstar Calls Cashing In Change 'Recycling' ]]> Douglas writes, "Coinstar wants you to 'recycle' your coins in their machines, and save the environment! Minus their 8.9% fee of course." They even have a little wizard on their website that estimates how many parts of the environment—water, energy consumption, and geological waste—you save by putting those coins back into circulation, instead of hoarding them like the polar bear murderer you are. They don't provide any source for these estimates, though, and we're not convinced you're doing anything "green" other than lining Coinstar's pockets.

From Coinstar's website:

Think of it as a new form of recycling—when you reuse your change instead of letting it sit idle in your coin jar, fewer coins are produced. And that translates into environmental savings by reducing hte need for limited natural resources used to create new coin.

We're deeply skeptical of any one-to-one benefit statement like this, not least because it ignores the total cost of running the Coinstar company, which is a key component of any coin recycling "movement."

If you're going to cash in your spare change, look for a Commerce Bank branch nearby first. Their change machines are free and you don't have to be a Commerce customer to use them.

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Mon, 18 Aug 2008 12:11:49 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5038295&view=rss&microfeed=true
<![CDATA[ Sam's Club Pretends Its Polystyrene Cup Is Green ]]> Gregg saw this cheerful environmentally-friendly message on the side of his Sam's Club soda cup. Wait, what? We guess it saves Sam's Club fuel costs to ship the cups, but that sounds more like a profit-friendly quality. Gregg notes another benefit of the cup: "[it] may never biodegrade but at least it's easy on my drinkin' elbow."

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Fri, 15 Aug 2008 13:04:28 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5037553&view=rss&microfeed=true
<![CDATA[ Geek Squad Feels "Unfairly Targeted" By Consumerist Expose ]]> When personal finance magazine Kiplinger asked the Geek Squad about our video that caught one of their technicians stealing porn from our harddrive (peeping tomism, hardly limited to Geek Squad, is just as rampant in the computer repair industry as the photo developing industry), an unidentified Geek Squad spokeswoman ingenuously responded, "We have been the target of a blog that prefers to focus on the exceptions to our service and not the overall, vast majority of successful services we provide to clients." That's like saying dirt is unfairly targeted by a broom. Where there's a valid complaint, we'll post. Where there's a consumer whose rights aren't respected, we will defend. We don't have a vendetta against the Geek Squad, or any other company. We have a vendetta against bad customer service. That's our bottom line. After the jump, the original undercover video...

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Fri, 28 Mar 2008 19:47:22 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=373702&view=rss&microfeed=true
<![CDATA[ Toy Industry Association Will Announce New Safety Plan In February ]]> Well we're glad that's taken care of. Wait... the Toy Industry Association is a trade group, not a federal agency! At any rate, on February 1st the Toy Industry Association, a 500-member strong group, will "release a draft of tough new safety rules, which include a plan to require manufacturers to test toys for hazardous chemicals and defective designs." According to CNN, the group is drafting the 3-point plan with at least the awareness, if not the help, of the CPSC, and it hopes to have the plan formally certified as the CPSC's "new standard for toy safety."

We're amused/annoyed by the subtle way the TIA continues to push the idea that the bad toys of 2007 aren't the fault of U.S. manufacturers' decisions to cut corners. Just take a look at the language in this press release (emphasis ours):

"We are developing a system that will help to assure that products entering the U.S. market meet this nation's rigorous toy safety requirements, whether those requirements are defined in standards or regulations," association President Carter Keithley, said in a statement.
Thanks for protecting us from China, TIA! But now who do we ask to protect us from Mattel?

"Toy safety plan to debut Feb. 1" [CNN Money]
(Photo: Getty)

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Wed, 26 Dec 2007 15:21:28 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=337791&view=rss&microfeed=true
<![CDATA[ Spinning Walmart: Astroturfing, Edelman, And Why Walmart's TVs Are Tuned To Fox News ]]> A new article in the New Yorker examines Walmart's complicated relationship with its PR company, Edelman, with whom readers of the Consumerist have become so well-aquainted. The reporter goes inside Walmart's "home office" in Bentonville, AR, where he meets Walmart's resident Edelman staff, notes that the TVs are all tuned to FOX News, and learns some interesting tidbits about the looms in which PR for Walmart is spun:

The Edelman team assigned to Wal-Mart, I learned, is divided into three groups: "promote," "response," and "pressure." The Jobs and Opportunity Zones notion came from the promotions team. The response-team members—veterans of political campaigns—are supposed to quickly counter criticism in the press or on the Web. The pressure group works on opposition research, focussing on the unions and the press.

There is great mistrust of the press at Wal-Mart headquarters. The chief spokeswoman for the company, a former A. T. & T. executive named Mona Williams, keeps on a shelf a framed cover of a 2003 issue of Business Week featuring a story titled "Is Wal-Mart Too Powerful?" The story asked tough questions about Wal-Mart's influence on the American economy. "I keep that there to remind me never to trust reporters," she said, without smiling

What delightful people.

The New Yorker article is great, with far too many interesting revelations to summarize here. We will say, however, that we love Edelman's response to the "Walmarting Across America" scandal in which the sister of an Edelman exec was paid to travel the country in an RV and write "a blog" about the happy Walmart workers she encountered:

When I asked Richard Edelman, the company's chairman, about this rather blatant example of Astroturfing, he said, of Working Families for Wal-Mart, "I do believe that it is a real group of real people, as far as I know.
—MEGHANN MARCO

Selling Wal-Mart [New Yorker]
(Photo: cmorran123)

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Tue, 27 Mar 2007 13:59:32 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=247475&view=rss&microfeed=true