spam

After we posted yesterday about a T-Mobile customer being greeted by pictures of topless women when he logged into his account to pay his bill, some of you asked, "What's the problem?" Several readers' stories answer that question. (Censored but not exactly tasteful pictures inside.) UPDATE: T-Mobile response inside.  More »

Peter, who wrote in last month to complain about being text-spammed by Payless Shoesource on his phone, wasn't the only customer they annoyed. A man in California has filed a class action lawsuit against the shoe company and Voice & Mobile Broadcast Corporation, which is the marketing company it hired to run the campaign.  More »

Facebook won $711 million in a lawsuit against a notorious spammer. Don't cheer too hard, though. The same spampresario owes MySpace $234 million for the same thing.  More »

Peter was pretty frustrated when Payless Shoesource ignored his two opt-out texts and continued to pester him with SMS spam. His complained via email and got taken off their list, but then he decided to see if he could get back the money those texts cost him.  More »

It used to be that when you were followed by a spammer on Twitter, you had to go report them by sending a direct message to Twitter's official spam account. Now they've updated their reporting system, so all it takes is a single click. Have fun turning in the bots!  More »

Where does spam come from? Well, there are these things called botnets. They're networks of hijacked computers that secretly do the bidding of their masters. Often, they send out spam. Comcast plans to offer an automated service that will inform you, within your browser, if your computer is behaving as if it has been compromised by malware.  More »

Instead of cranking out cumbersome terms of service Magna Cartas that only lawyers will actually read, Twitter should follow the lead of Mashable and just come out and say what types of users it's attempting to get rid of.  More »

One of the (dis)advantages of having your e-mail address posted on the open interweb is spam, spam, spam, and more spam. This does, however, mean that some very entertaining messages slip through our filters over at tips@consumerist.com, and we'd be remiss in not sharing them.  More »

Watch out for "[A friend] commented on a photo of you" notifications on Facebook. If you click on the notification and it asks you to install an application called "Your Photos," RUN AWAY. Your friend didn't comment on any photos of you, and the application exists to coax people to click on banner ads.  More »

We guess if you're gonna create a failure pile, make it a big one. This email that pretends to be from FBI director Robert S. Mueller has the typical scammy touches: strange grammatical issues, unexpected shifts between formal and casual voices, a complete lack of understanding of how US government offices actually work, and an "official" gmail address. We were ready to send our information to them until we got to the end, where the letter threatens you with arrest if you don't play along. Now they're just getting silly.  More »

Megan sent us this transcript of a recent phone conversation she had with someone from a mysteriously generic "cardholder services" that called her.   More »

Apple has shaken the App Store tree until several hundred questionable, over-priced apps that drew customer complaints have fallen off the branches.  More »

Anthony has tried every means possible to get Post to stop spamming him, but Post laughs in the face of reason. And at customer requests. The only thing Anthony feels he has left to try is contacting the FTC, but he adds "I get the feeling that won't help."  More »

Everyone knows that the "personal touch" of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven.  More »

No, Amazon is not contacting its members and performing regular fraud checks. Jason received this e-mail, which is associated with a rather convincing Amazon phishing site.  More »

Why, in a rational world, does spam continue to exist? Because someone you know—or maybe it's you—has actually tried to buy something from it, a new study finds. Find that person and beat him (or yourself) with a stapler.  More »