Survey Finds Best & Worst Airlines For Redeeming Rewards Miles

Survey Finds Best & Worst Airlines For Redeeming Rewards Miles

It’s incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it’s not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel. [More]

Woman Sues Southwest To Clarify "Customers Of Size" Policy

Woman Sues Southwest To Clarify "Customers Of Size" Policy

You may remember the story from last year about a woman who was not allowed on a Southwest Airlines flight after allegedly being told she was “too fat to fly.” The airline apologized for the incident, but the woman is filing a lawsuit in an attempt to get Southwest to clearly define its “Customers of Size” policy. [More]

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents. [More]

Southwest Pilot Wishes Happy Birthday To "Mom On Board," Passengers Hear "Bomb On Board"

We have no idea why anyone would think a pilot was saying “happy birthday” to a “bomb on board” a plane, but that’s exactly what some passengers on a Southwest Airlines flight from Baltimore to Long Island thought they heard on Friday. [More]

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Earlier this morning, a Southwest Airlines flight made it all the way from Los Angeles to Denver without any apparent incident. That is, until the huge Boeing 737 managed to clip a light pole. [More]

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

This story is useful in two ways. First, as an example of how you can utilize freely available online tools to help yourself when others won’t. And second, as yet another example of why you should never, ever check your laptop on a flight. [More]

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Usually when we write about the cops being called to an airplane, it involves a ticketed passenger being forcibly removed from the jet. But in a nice change of pace, here’s the story of a man who allegedly thought he could just push his way onto a Southwest flight sans ticket. [More]

Southwest Deletes Entire $140 Credit Because $10 Of It Was Too Old

Southwest Deletes Entire $140 Credit Because $10 Of It Was Too Old

Southwest Airlines has a policy where “unused, fully refundable tickets that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.” Unfortunately, something this policy doesn’t state is that you apparently lose that entire credit if even a small portion of that original ticket was purchased using an old credit. [More]

Southwest Flight Attendants May Sue Over Pilot's "Gays, Grannies & Grandes" Rant

Southwest Flight Attendants May Sue Over Pilot's "Gays, Grannies & Grandes" Rant

Yesterday, an unnamed Southwest Airlines pilot made headlines when it was discovered he’d accidentally broadcast his complaints about the lack of straight, slender, young hotties working as flight attendants for the airline to Houston air traffic control and anyone else listening in. Not surprisingly, the attendants — regardless of age, gender, sexual orientation or bangability — are not pleased. [More]

Get A Refund After An Airfare Pricedrop

Get A Refund After An Airfare Pricedrop

It is possible to get a refund for the difference if the airfare drops after you buy your ticket, but you’ll usually have to fly one of these three airlines to make it worth your while. [More]

An Airline Actually Reduced A Fee

An Airline Actually Reduced A Fee

Airlines have tacked on more and more fees over the years as a way to recoup costs without having to raise their base fares as much, but Frontier has broke with these seemingly relentless upward tradition and actually reduced some fees this week. Thunderclap! [More]

Check Out Your Airline's Safety Records Online Before You Fly

Check Out Your Airline's Safety Records Online Before You Fly

Are you tired of waiting for those scary headlines to hit detailing safety failures to find out about an airline’s safety records? For those spooked by Southwest Airlines Boeing 737-300 forced to make an emergency landing when a hole torn open in its fuselage mid-flight, there are a few things you can do to check things out before booking and boarding. [More]

FAA Calls For Mandatory Inspection Of Older Boeing 737s

FAA Calls For Mandatory Inspection Of Older Boeing 737s

Following this past weekend’s incident in which a Southwest Airlines jet suddenly got a sunroof when a hole opened up in the plane’s fuselage and the subsequent finding of problematic cracking on at least three other Southwest jets, the FAA is set to require inspections of around 175 older Boeing 737s. [More]

Cracks Found In Three More Southwest Jets

Cracks Found In Three More Southwest Jets

It has not been a good weekend for Southwest Airlines. The carrier grounded dozens of planes and canceled hundreds of flights after a hole opened up in the fuselage of a plane in mid-flight on Friday. Investigators subsequently found widespread cracking in that plane. And now comes news that cracks have been found in at least three more Southwest jets. [More]

Southwest Pilot Holds Plane For Murdered Child's Family

Southwest Pilot Holds Plane For Murdered Child's Family

Elliott.org has the incredible story of a grandfather who was trying to race through the airport to get to the hospital to say goodbye to his 3-year old grandson who being taken off life support after being body-slammed by his daughter’s live-in boyfriend. Despite getting to the airport early, long lines were going to make him late for the plane and all the TSA drones couldn’t give a damn. Finally through security, he ran through the airport in his socks, clutching his shoes, before arriving, gasping at the Southwest gate—12 minutes late. [More]

Southwest's New Frequent Flier Program Rewards Biz Travelers Over Hoi Polloi

Southwest's New Frequent Flier Program Rewards Biz Travelers Over Hoi Polloi

If air travel was a multi-player video-game, you would call Southwest’s new “Rapid Rewards” frequent flier program “adjusting the game balance.” In this case, the “Pinstripe” class is getting favorably tweaked at “Joe Sixpack” class’s expense. [More]

Southwest Overhauls Frequent Flyer Mile Program

Southwest Overhauls Frequent Flyer Mile Program

Southwest today announced a major revamp of its frequent flyer mile program. Under the new system, travelers will get points based on their airfare amount. There will also be no blackout dates or seat restrictions (existing members will get grandfathered in). The airline also introduced three new fare buckets, “wanna get away,” “anytime,” and “business select” with increasing points per dollar to redeem and total points required for a free flight. So not only are you getting from point A to point B, you’re also polishing valuable math skills. Southwest came out with 3 videos to explain it all: [More]

Southwest, JetBlue Fly High In Zagat Airline Survey

Southwest, JetBlue Fly High In Zagat Airline Survey

For the 20th year in a row, the people at Zagat have done a survey of passengers on the major domestic and international airlines. And by the looks of it, travelers are much more pleased with the likes of Southwest, JetBlue and Virgin than they are the old-timers like United, Delta and American. [More]