(afagen)

Southwest Raising Bag Fees, Will Start Charging For No-Shows

Hours after announcing a $29 million settlement over its drink voucher program, Southwest Airlines revealed plans to add $300 million in new and increased fees, along with a policy change that will certainly irk some frequent Southwest travelers. [More]

(Paxton Holley)

Southwest Owes Passengers $29 Million In Free Drinks

August 1, 2010 is a day that many Southwest Airlines Business Select fliers know well. It’s the day on which the carrier stopped allowing these passengers to carry over their unused free drink vouchers to future flights. More than two years and one class-action settlement later, Southwest is having to buy a lot of rounds. [More]

(frankieleon)

‘Passenger Of Size’ Policies For The Largest Domestic Airlines

For passengers who don’t easily fit into the narrow seats on most commercial jets, it helps to know in advance what each carrier’s policies. [More]

(Samuel M. Livingston)

Relief In Sight For Sandy’s Stranded Passengers As JFK & Newark Reopen For Some Flights

Call her a hurricane or call her a superstorm, but weather phenomenon Sandy is responsible for either stranding a lot of passengers  away from home or keeping them from their destinations elsewhere. There’s some relief in sight after three days of flight cancellations, as two New York-area airports, John F. Kennedy and Newark Liberty, have reopened for some flights. [More]

(zonaphoto)

Southwest Passenger Sues For $800,000 Over Spilled Tea

Tea, unless it’s of the “iced” variety, is generally considered a hot drink. Commercial jets, while smoother rides than some planes, are known to be occasionally bumpy. One Southwest Airlines passenger found out the hard way that these two facts could result in her being burned — and she’s suing the carrier for $800,000. [More]

Sorry Airlines, Court Says You Have To Tell The Truth About Airfares

Sorry Airlines, Court Says You Have To Tell The Truth About Airfares

In the last year or so, the U.S. Dept of Transportation has instituted a number of new rules — like requiring airlines to include all known taxes and fees in its advertised prices — aimed at adding more transparency to airfares. Some carriers, especially discount airlines that love to advertise a bottom-dollar price with oodles of fine print hiding the fact that it’s not such a good price, have challenged these changes. But today, a U.S. appeals court sided with federal regulators (and common sense). [More]

Southwest Doesn’t Approve Of Your Cleavage-Baring Outfit, Young Lady

Southwest Doesn’t Approve Of Your Cleavage-Baring Outfit, Young Lady

Know how you can avoid situations you have to apologize for later, Southwest? Stop giving ridiculous reasons to passengers why they can’t fly. In this case, a woman claims an airline worker told her she’d have to cover up her cleavage before boarding the flight. Her response? Too bad. Not gonna do it. [More]

Only JetBlue, Southwest Score Above Average On Customer Satisfaction Index

Only JetBlue, Southwest Score Above Average On Customer Satisfaction Index

For almost two decades, Southwest airlines has sat comfortably atop the American Customer Satisfaction Index’s annual survey of air carriers. But not only did Southwest’s numbers slip a bit in the new list, it also ceded the lead to JetBlue. [More]

Do You Get More Satisfaction From Cheap Airlines Than Legacy Carriers Because You Expect Less?

Do You Get More Satisfaction From Cheap Airlines Than Legacy Carriers Because You Expect Less?

When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]

Survey Finds Best & Worst Airlines For Redeeming Rewards Miles

Survey Finds Best & Worst Airlines For Redeeming Rewards Miles

It’s incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it’s not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel. [More]

Woman Sues Southwest To Clarify "Customers Of Size" Policy

Woman Sues Southwest To Clarify "Customers Of Size" Policy

You may remember the story from last year about a woman who was not allowed on a Southwest Airlines flight after allegedly being told she was “too fat to fly.” The airline apologized for the incident, but the woman is filing a lawsuit in an attempt to get Southwest to clearly define its “Customers of Size” policy. [More]

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Confuses Rabbits With Rodents, Won't Let Passenger Board With Bunny

Southwest Airlines allows passengers to carry-on Emotional Support Animals, so long as the passenger provides the required documentation, the animal is trained to not freak out on a crowded plane and the passenger isn’t seated in an emergency exit seat. But at least one Southwest staffer not only decided this allowance does not extend to rodents — he also mistakenly believes that rabbits are rodents. [More]

Southwest Pilot Wishes Happy Birthday To "Mom On Board," Passengers Hear "Bomb On Board"

We have no idea why anyone would think a pilot was saying “happy birthday” to a “bomb on board” a plane, but that’s exactly what some passengers on a Southwest Airlines flight from Baltimore to Long Island thought they heard on Friday. [More]

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Who Put This Stupid Light Pole In The Way Of My Southwest Flight?

Earlier this morning, a Southwest Airlines flight made it all the way from Los Angeles to Denver without any apparent incident. That is, until the huge Boeing 737 managed to clip a light pole. [More]

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

Southwest Passenger Uses Craigslist To Track Down Stolen Laptop

This story is useful in two ways. First, as an example of how you can utilize freely available online tools to help yourself when others won’t. And second, as yet another example of why you should never, ever check your laptop on a flight. [More]

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Pushing Your Way Onto A Plane Without A Ticket Is A Good Way To Get Arrested

Usually when we write about the cops being called to an airplane, it involves a ticketed passenger being forcibly removed from the jet. But in a nice change of pace, here’s the story of a man who allegedly thought he could just push his way onto a Southwest flight sans ticket. [More]

Southwest Deletes Entire $140 Credit Because $10 Of It Was Too Old

Southwest Deletes Entire $140 Credit Because $10 Of It Was Too Old

Southwest Airlines has a policy where “unused, fully refundable tickets that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.” Unfortunately, something this policy doesn’t state is that you apparently lose that entire credit if even a small portion of that original ticket was purchased using an old credit. [More]

Southwest Flight Attendants May Sue Over Pilot's "Gays, Grannies & Grandes" Rant

Southwest Flight Attendants May Sue Over Pilot's "Gays, Grannies & Grandes" Rant

Yesterday, an unnamed Southwest Airlines pilot made headlines when it was discovered he’d accidentally broadcast his complaints about the lack of straight, slender, young hotties working as flight attendants for the airline to Houston air traffic control and anyone else listening in. Not surprisingly, the attendants — regardless of age, gender, sexual orientation or bangability — are not pleased. [More]