Southwest Baggage Handlers Say Too Many Flights + More Passengers + Not Enough Planes = Delays

Southwest Baggage Handlers Say Too Many Flights + More Passengers + Not Enough Planes = Delays

At more than a dozen airports around the country today, baggage handlers and other ground crew workers for Southwest Airlines are protesting their employer, claiming that the carrier is too focused on cramming as many people into the fewest planes possible. [More]

(Adam Fagen)

Southwest Airlines Sued Over “Early Bird” Fees That Don’t Guarantee Priority Boarding

When you pay a $25 fee to board a flight — especially one without assigned seats — ahead of other passengers, you might be ticked off to arrive at the gate and find out that not only aren’t you in the highest-priority boarding group, but that some of the people in front of you didn’t pay any additional money for their place in line. This is why a pair of Southwest passengers have filed a class-action suit against the airline, claiming the airline’s Early Bird Check-In program is “deceptive, fraudulent, and misleading.” [More]

Which Airlines Have The Most Comfortable Coach Seats?

(frankieleon)

“Oh, goodie! I get to sit in coach for X amount of hours! I can’t wait to stretch out and relax,” said no one ever before flying, because in economy class, luxurious leg room and a sweet ratio of cushion to rump comfort is not what you’re paying for. That being said, some airlines are better at pleasing our behinds than others, according to a new poll released this week. [More]

(David Transier)

Southwest To Start Flying Some Planes With Biofuels Made From Forest Waste As Early As 2016

Over the years there have been a number of fuel alternatives proven to power vehicles: from cooking oil to solar panels. Still we weren’t exactly prepared for planes that fly on forest remnants. But apparently it’s possible and Southwest plans to implement the use of those biofuels in at least some flights as soon as 2016. [More]

(zonaphoto)

Southwest Passenger Detained After Creating WiFi Hotspot Names Like “Bomb On Board”

Authorities detained a passenger aboard a Southwest flight that landed at Seattle-Tacoma Airport yesterday on its way to Denver, after reports that he created a bunch of creepy names for his in-flight WiFi hotspot, naming it “Southwest – Bomb on Board” and making comments about the attractiveness of flight attendants, among other things. [More]

Southwest Airlines Hopes Consumers “Heart” Its New Look

Southwest Airlines Hopes Consumers “Heart” Its New Look

Over the past few years, Southwest Airlines has undergone quite a corporate metamorphosis: completing the purchase of AirTran and beginning operation of its first international flights. But no transformation is complete without the big makeover reveal scene (at least that’s the formula in every teenage chick-flick I ever saw). Southwest’s time on the runway came today as the company debuted a new look. [More]

Serial Stowaway Arrested After Flying From San Jose To Los Angeles Without A Ticket

Serial Stowaway Arrested After Flying From San Jose To Los Angeles Without A Ticket

If at first you don’t succeed, try, try again. Unless of course what you’re trying to do is sneak past airport security to board a flight for which you don’t have a valid ticket, because that will get you arrested. [More]

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter. [More]

Survey Says: People Still Hate The Airlines… Especially United

Survey Says: People Still Hate The Airlines… Especially United

The folks at the American Customer Satisfaction Index have released their annual report on the airline industry, once again confirming that it’s awfully hard to please consumers when you treat them like cattle and charge a premium for the privilege. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

FlightAware's Misery Map shows how bad the weather has affected travel in the Southeast. With the storm headed toward the Northeast, expect the map to show a lot more red around D.C. and NYC.

3,250 Flights Canceled Today, Another 4,000 Delayed

As ice and snow once again socks the Southeast and makes its way northward, thousands of flights are being canceled or delayed, leaving travelers around the country stranded and unsure of when they will be able to fly again. [More]

Bill To Ban In-Flight Wireless Voice Calls Moves Forward

Bill To Ban In-Flight Wireless Voice Calls Moves Forward

The battle for a maintaining relative amount peace and quiet on commercial airlines moved on to the next stage this afternoon after a Congressional committee voted to advance a piece of legislation that would ban the in-flight use of the “phone” part of your cellphones. [More]

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

When US Airways and American Airlines finally got the go-ahead from federal regulators to get hitched, one of the conditions was that the merged company divest itself of takeoff and landing slots at airports around the country, especially at Reagan National Airport outside of Washington, D.C., Southwest Airlines announced today it will be taking over half of the newly available slots. [More]

There Are Two Airports In Branson, Mo. And This Southwest Flight Landed At The Wrong One

There Are Two Airports In Branson, Mo. And This Southwest Flight Landed At The Wrong One

Choices! They can be so hard to make, or perhaps just complicated and inexplicable. So much so that Southwest Airlines isn’t explaining why the crew of a flight from Chicago bound for one airport near Branson, Mo. airport decided to land at the other instead. [More]

Delta & Southwest Don’t Want To Listen To Passengers Gabbing On Phones For The Whole Flight

Delta & Southwest Don’t Want To Listen To Passengers Gabbing On Phones For The Whole Flight

Last week, the FCC said it was investigating whether to lift the ban on in-flight cellphone usage, which caused the Dept. of Transportation to effectively say, “Are you flippin’ crazy?” and announce that it would look into the need to set out its own guidelines to possibly stop planes from turning into flying tubes filled with obnoxious one-way conversations. In recent days, two of the nation’s largest carriers have joined their voices to the call for quiet on board. [More]

(William Sisti)

Bags Might Fly Free On Southwest, But Your Pet Will Cost You An Additional $20

For several years, Southwest has charged one of the lowest fees ($75) for passengers flying with a carry-on pet. But starting in January, that price will be going up to be more in line with the fees charged by Southwest’s competitors. [More]

Southwest Now Offering Gate-To-Gate WiFi Access

Southwest Now Offering Gate-To-Gate WiFi Access

Until yesterday, Southwest had been the only major airline that hadn’t taken advantage of the FAA’s long-awaited approval for passengers to use portable electronic devices during takeoff and landing. But now Southwest has not only joined that group, but it says it will allow passengers to use the in-plane WiFi from the moment they sit down on a plane until the time they crowd into the aisle to deplane. [More]

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

The path for US Airways and American Airlines to merge their businesses has been cleared and several smaller airlines like JetBlue and Spirit will benefit from the sale of the merged carriers’ excess takeoff and landing slots at airports around the country. But will that be enough to balance out the fact that we are now down to a handful of major national airlines? [More]