Southwest Apologizes For Booting Muslim Woman From Flight

Southwest Apologizes For Booting Muslim Woman From Flight

Earlier this week, I took part in a panel discussion at SXSW on “The Legal Ramifications Of Saying ‘I’m Sorry,’” along with a senior executive from Southwest Airlines who explained why his company believes it’s best to be proactive about apologizing to customers when a mistake has been made. A few days later, Southwest was given the chance to make good on its claim. [More]