U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014


There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

Southwest Frequent Flyer Earned Enough Points For Free Companion Ticket; Or So He Thought

Southwest Frequent Flyer Earned Enough Points For Free Companion Ticket; Or So He Thought

With only a few weeks to go in the year, one Southwest Airlines Rapid Rewards member says he was right on the cusp of earning a free companion pass. After allegedly being told that any points accrued before the end of the year would count toward that goal, he spent more on his Rapid Rewards credit card to rack up those points — only to later be told the deadline for earning points via the credit card was not Dec. 31. [More]

Please Stop Making Bomb Threats Against Southwest (Or Any Airline)

Please Stop Making Bomb Threats Against Southwest (Or Any Airline)

For the second time this week, a Southwest Airlines flight had to be investigated because someone thought it would be hilarious to waste everyone’s time by making bomb threats for flights between San Diego and Dallas. [More]

(Aaron Escobar)

Passenger Sues Southwest Airlines For $49,000 After Oversized Bag Falls On Him

Most of us have been there at one time or another: rushing to stuff our suitcase or backpack into the overhead space on a flight so other passengers can get by. But what happens when that bag falls and hits someone else? If you’re an Oregon man on the receiving end of the falling suitcase, you apparently file a lawsuit against the airline. [More]


Report: Envoy Air, ExpressJet More Likely To Lose Your Bags; Virgin, Frontier Least Likely

Each time I check my suitcase before hopping a flight, I say a little prayer that my things will make to my final destination. Luckily for me, I’ve had few issues with checked baggage (knock on wood), but thousands of other passengers haven’t been so fortunate. In fact, a new report from the U.S. Department of Transportation reveals that more than 1.6 million consumers have filed mishandled baggage reports in the first nine months of 2014. So, is there one airline that’s more apt to lose your luggage? Probably. [More]

Southwest Baggage Handlers Say Too Many Flights + More Passengers + Not Enough Planes = Delays

Southwest Baggage Handlers Say Too Many Flights + More Passengers + Not Enough Planes = Delays

At more than a dozen airports around the country today, baggage handlers and other ground crew workers for Southwest Airlines are protesting their employer, claiming that the carrier is too focused on cramming as many people into the fewest planes possible. [More]

(David Transier)

Baby’s First Plane Ride: Woman Gives Birth On Southwest Flight Shortly After Takeoff

While a majority of us can regale a rather uneventful tale of entering the world at a hospital, there is a select group of people who have crazy, often unbelievable birthing – stories from the parking lots of Walmart to the bathrooms of McDonald’s. That little club grew by one on Monday when a baby was born thousands of feet in the air on a Southwest Airlines flight. [More]

(Adam Fagen)

Southwest Airlines Sued Over “Early Bird” Fees That Don’t Guarantee Priority Boarding

When you pay a $25 fee to board a flight — especially one without assigned seats — ahead of other passengers, you might be ticked off to arrive at the gate and find out that not only aren’t you in the highest-priority boarding group, but that some of the people in front of you didn’t pay any additional money for their place in line. This is why a pair of Southwest passengers have filed a class-action suit against the airline, claiming the airline’s Early Bird Check-In program is “deceptive, fraudulent, and misleading.” [More]


Why Do Airfares Keep Going Up While Airlines’ Fuel Costs Go Down?

The bad news: While the price of jet fuel is dropping, planes are still packed full of people and airfares are still on the rise. But is there a silver lining of good news for travelers, or are airline bosses just rolling around on beds made of money and laughing at us as we grumble about a ticket home for the holidays? [More]

(David Transier)

U.S. Sues Southwest For Not Paying $12M Fine Levied Over Improper Repairs

Here’s the thing about being fined by the U.S. government –– they won’t stop until you pay them. At least that appears to be the case with Southwest Airlines, which is being sued by the Justice Department for failure to pay a $12 million civil penalty levied by the Federal Aviation Administration earlier this year. [More]

A Louisville couple got hitched on a Southwest Airlines flight over the weekend.

Nearly 100 People Attended A Wedding They Weren’t Invited To On A Southwest Airlines Flight

If you’ve ever watched a wedding-themed reality television show, then you probably know there is no shortage of unique and somewhat strange places for couples to get married. After this weekend we can add another to the list: a non-stop Southwest Airlines flight from Nashville to Dallas. [More]


Report: Despite Lower Fuel Costs And Ebola Fears, Many Airlines Just Raised Base Fares

The good news for airlines — fuel prices are down for once. But while that’s all well and great, that doesn’t mean consumers are going to have those savings passed down by way of cheaper air fares. Instead, many of the major airlines have recently raised their base fares by a few dollars across the board, according to a new report. Just in time for the holidays, of course. [More]

Southwest Airlines Could Face $12M FAA Fine Over Improper Repairs

Southwest Airlines Could Face $12M FAA Fine Over Improper Repairs

Even the smallest mistake – or three of them – can translate into huge fines for airline companies. Southwest Airlines could be paying a $12 million fine to the Federal Aviation Administration because of allegedly improper repairs to its aircraft going back as far as 2006. [More]

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?


There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]


Southwest’s International Flights Start Taking Off Today To Caribbean Destinations

Until now, Southwest Airlines has had its wings spread exclusively over American soil. But starting today, the carrier will start flying outside of the country, adding flights to the Caribbean first and other international destinations later this summer and into the fall. [More]

Police: Man Called In Bomb Threat To Southwest Airlines To Ruin Ex’s Vacation

(Chris Wilson)

There are plenty of immature ways that you could — but most definitely shouldn’t — get revenge on an ex. While most of them are, at worst, misdemeanors, a Seattle man is facing a much bigger penalty for allegedly calling in a bogus bomb threat to Southwest Airlines just to get back at an ex-girlfriend. [More]

Southwest Airlines Fined $200,000 For Violating Fare Advertising Rule… Again

Southwest Airlines Fined $200,000 For Violating Fare Advertising Rule… Again

It’s only fair that when a company advertises a price that consumers get that price. Well, apparently Southwest Airlines wasn’t holding up its end of the airfare deal – again. Now, the company is getting a slap on the wrist, and a $200,000 fine from the U.S. Department of Transportation. [More]