Southwest Airlines Could Face $12M FAA Fine Over Improper Repairs

Southwest Airlines Could Face $12M FAA Fine Over Improper Repairs

Even the smallest mistake – or three of them – can translate into huge fines for airline companies. Southwest Airlines could be paying a $12 million fine to the Federal Aviation Administration because of allegedly improper repairs to its aircraft going back as far as 2006. [More]

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter. [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

(The.Comedian)

Southwest’s International Flights Start Taking Off Today To Caribbean Destinations

Until now, Southwest Airlines has had its wings spread exclusively over American soil. But starting today, the carrier will start flying outside of the country, adding flights to the Caribbean first and other international destinations later this summer and into the fall. [More]

Police: Man Called In Bomb Threat To Southwest Airlines To Ruin Ex’s Vacation

(Chris Wilson)

There are plenty of immature ways that you could — but most definitely shouldn’t — get revenge on an ex. While most of them are, at worst, misdemeanors, a Seattle man is facing a much bigger penalty for allegedly calling in a bogus bomb threat to Southwest Airlines just to get back at an ex-girlfriend. [More]

Southwest Airlines Fined $200,000 For Violating Fare Advertising Rule… Again

Southwest Airlines Fined $200,000 For Violating Fare Advertising Rule… Again

It’s only fair that when a company advertises a price that consumers get that price. Well, apparently Southwest Airlines wasn’t holding up its end of the airfare deal – again. Now, the company is getting a slap on the wrist, and a $200,000 fine from the U.S. Department of Transportation. [More]

Final AirTran Flight Scheduled To Depart On Dec. 28

Final AirTran Flight Scheduled To Depart On Dec. 28

It’s been three years since Southwest Airlines acquired budget carrier AirTran, but the two airlines’ fleets have yet to be fully integrated. Southwest has finally put a Dec. 28 date on the ultimate AirTran-branded flight. [More]

Southwest CEO Vows To Work On Getting Planes Where They Should Be On-time

Southwest CEO Vows To Work On Getting Planes Where They Should Be On-time

Because no one likes to be told they’ll be arriving somewhere at one time only to find you’re stranded at an airport late at night, staring at the closed Cinnabon and wondering if you’ll ever get home. Late planes are a problem, one that Southwest Airlines says it’s trying hard to fix after lagging behind other carriers in the race to be on-time. [More]

Southwest Flight Makes Emergency Landing After Unruly Passenger Tries Opening The Door

Southwest Flight Makes Emergency Landing After Unruly Passenger Tries Opening The Door

It’s common knowledge that airplane doors aren’t meant to be open while in flight. But that didn’t stop an unruly Southwest Airlines passenger from trying. [More]

Sunny Daydreams: Southwest Expands International Travel South Of The Border

Sunny Daydreams: Southwest Expands International Travel South Of The Border

With yet another snowstorm punishing the northeast today, Southwest Airlines knew we needed a dose of sun-soaked daydreams. The airline has expanded its international travel itinerary to include more sandy beaches. [More]

All these are worth less than a popular messaging app.

27 Major Companies That Are Worth Less Than WhatsApp

Just how big of a deal is the $19 billion WhatsApp is getting from Facebook in the acquisition announced yesterday? It’s a pretty freaking big deal — especially when you consider that there are a whole lot of major companies –including many that produce physical goods you can reach out and touch — that have been around longer than WhatsApp and are worth a lot less. [More]

Going South Of The Border: Southwest Announces First International Routes

Going South Of The Border: Southwest Announces First International Routes

Pack your bags for the sunny Caribbean (maybe not for a cruise, though) because bags are flying there for free now, along with passengers of course. Southwest Airlines just announced one of the most anticipated integration aspects of their 2011 merger with AirTran — international travel. [More]

There Are Two Airports In Branson, Mo. And This Southwest Flight Landed At The Wrong One

There Are Two Airports In Branson, Mo. And This Southwest Flight Landed At The Wrong One

Choices! They can be so hard to make, or perhaps just complicated and inexplicable. So much so that Southwest Airlines isn’t explaining why the crew of a flight from Chicago bound for one airport near Branson, Mo. airport decided to land at the other instead. [More]

(zonaphoto)

Southwest Pilot Learns He Should Stick To Words Like “Descending” And Not “We’re Going Down”

When I think about pilots learning to fly, I imagine a big chalkboard with the words PILOTING 101 front and center on Day 1. After “Keep the plane in the air when it’s supposed to be there and put it down safely when it’s supposed to be on the ground” I picture something along the lines of, “Don’t use the words ‘we’re going down’ when you really mean ‘We’re descending like how we’re supposed to and nothing is wrong.’ ” Even when you think the PA isn’t on.  [More]

Southwest Could Start Charging For Checked Bags, Says CEO

Southwest Could Start Charging For Checked Bags, Says CEO

While its competitors have been nickle/diming travelers for years with checked-bag fees, Southwest has done its best to equate its brand with the slogan “bags fly free.” But the airline’s CEO now says that he’s not completely averse to the whole notion of making a mountain of cash off baggage fees. [More]

(jayRaz)

Passenger Sued By Southwest Worker After Taking Her Customer Service Gripe To Twitter

It’s very easy in these fast-paced technological times to take a customer service beef and basically broadcast it live over the Internet. But one Southwest passenger’s Twitter gripe over her four-year-old daughter getting assigned to a later boarding group has resulted in a lawsuit from the worker she complained about, alleging that the woman’s tweets and Facebook posts were defamatory and put the worker in a false light. [More]

(zonaphoto)

Change To Southwest Airlines Rapid Rewards Program Makes Scoring Some Free Flights Harder

Members of Southwest Airlines’ Rapid Rewards Program might want to read the recent email announcement closely, because it means travelers will have to rack up more points than before in order to score free flights in the airline’s cheapest pricing tier. Basically, the rewards won’t be reaped quite as rapidly. [More]

(frankieleon)

Which Airlines Offer The Most Legroom For Free (Gasp!) On Domestic Flights?

Unless you cherish the feeling of your knees shoved up against the seat in front of you, more legroom on a flight is a creature comfort that many fliers cherish but few receive — except for an extra fee. But hold your gasps and shocked faces of disbelief, folks: You can actually get extra legroom in coach… for free. Okay go ahead, gasp now. [More]