Taking a page from Comcast, T-Mobile sold Shelby Hinds a phone containing 60 images from an online porn gallery associated with another user’s account. Shelby purchased the phone from a T-Mobile kiosk at Walmart, where she “watched the salesman take the wrapping off two new phones and program them. ” T-Mobile said the porn was Shelby’s fault:
…the representative on the phone told her the only way the phone could have those images was if she took the photos herself or if the pictures were sent to her in a text message.
Shelby brought the smut phone to a T-Mobile store, where the employees said they had “never seen a problem like this before.” T-Mobile is now attributing the porn to a “technical glitch,” and will replace the phone free of charge and waive Shelby’s activation fees. — CAREY GREENBERG-BERGER