Call Center Disciplines Reps If You're Not Happy With Your Collections Call

Call Center Disciplines Reps If You're Not Happy With Your Collections Call

You’ve most likely seen those surveys you receive on your receipt, or after a chat session or phone call. Most people ignore them unless they get something in return, or service was exceptionally bad or exceptionally good. According to our source R., though, not answering that survey could help the rep you’ve just talked to lose his or her job.