(AJ Brujstein)

General Mills’ New Policy: If You Engage With Us Online, You Can Never Sue The Company

Companies want customers to engage with them online as if they’re just another pal on Facebook or Twitter, one that can offer downloadable coupons and promote contests with attractive prizes. But in new language recently added to General Mills’ website, consumers who interact with the company online will be agreeing to give up the right to sue the company in the future. [More]

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

Earlier this week a Dutch teenager landed in hot water after sending a threatening tweet to American Airlines. While the teen says she was joking, the airline took the threat seriously, as it should have. After a number of copycat tweets, nearly all airlines have been keeping a close eye on social media. That vigilance resulted in a temporarily grounded United Airlines flight Wednesday evening. [More]

Report: 44% Of Twitter Accounts Have Never Issued A Single Tweet

Report: 44% Of Twitter Accounts Have Never Issued A Single Tweet

If someone who signs up for a Twitter account but then fails to ever launch a single tweet, can we call said person a Twitter “user”? Or is there some other name for the 44% of all Twitter account holders who have never tweeted, perhaps “The Untweeted,” à la Game of Thrones or “Career Lurkers”? [More]

(John Kittelsrud)

Does Looking At Photos Of Food On Instagram Make You Less Hungry?

Scrolling through your friends’ Instagram photos can prompt eye rolls (More feet? Really? No one wants to see you standing, we all have that ability) sighs of jealousy at far-flung locations and perhaps a vicarious rumble in the stomach at the sight of yet another picture of a friend’s food. But all those foodie photos could actually be doing the opposite in the long run, essentially spoiling your appetite. [More]

(Raympnd Bryson)

Times used to be, you could laugh at all the ineffectual spam offers piled up behind your email’s filter — “Take that, fake Rolex dealers!” But it’s a whole new beast now that social media is running our electronic lives: A new study says spam on sites like Twitter and Facebook is up 355% in the first half of 2013 alone. We can run, but apparently we just can’t hide. [via Mashable]

(FlyinAce2000)

Can’t Get Approved For A Loan? Blame Your Facebook Friends

Maybe it’s time you finally accept your great-uncle Aloysius’ Facebook friend request — if not out of familial love, perhaps if he happens to be particularly credit-worthy. Because if a new report is to be believed, not only do you have to worry about how that one lost video rental dinged your credit score, but you could miss out on a loan if your social media contacts are deemed to be financially unsavory. [More]

Aw, man, who did I toast last night?

Budweiser ‘Buddy Cup’ Lets You Facebook Friend Someone By Clinking Glasses For Some Reason

Sure, you could take your smartphone with you when you go out drinking, take some bleary-eyed selfies, and use the Facebook app to add all of your new friends to your Facebook friends page. Or you could try Budweiser’s Buddy Cup, a bar glass that we’re hoping is only a novelty item. It lets you send a friend request to anyone you clink glasses with while out drinking. [More]

(Stra8upSkills)

Pairing Condolences With A Marketing Pitch: How To Get Social Media Wrong After A Tragedy

There are many ways to be insincere, but a surefire method if you want to destroy any shred of goodwill toward others you’ve just expressed on social media? Follow it up with a pitch for your business. Unfortunately, as in past tragedies, some brands still don’t understand that when something like the bombings in Boston happen, it’s time to zip it up. [More]

Dispatches from the employed, but unhappy.

FireMe Helps The World Discover How You Really Feel About Your Job

Do you hate your job? Do you love social media? Do you make the mistake of combining the two? If so, you may find yourself featured on FireMe, a research project that highlights public tweets from people talking $@#% about their boss and/or employment situation. [More]

(coffeego)

Facebook Might Introduce Hashtags & Twitter Is Like, “Welcome To Five Years Ago”

If the rumors are true and Facebook starts using hashtags, Twitter might get a bit peeved. On one hand, it’s just another symbol sitting there on the keyboard, but on the other, it’s been pretty widely known as strictly Twitter territory. A new report says Facebook wants to get in on the hashtag action, which could elevate the already frosty relationship between the two social networks to ice cold. [More]

Jerry could've been in social media.

Help Us Help You: One Company’s Social Media Rep Explains How To Get Complaints Resolved

A common refrain here at Consumerist that we try to promote is “kill’em with kindness.” Shouting, writing angry emails in all caps and generally freaking out at customer service representatives are all tactics guaranteed to make your quest for a positive resolution a lot harder. And as one company’s social media rep writes in to explain to Consumerist, often complaining customers aren’t doing anything to help her help them. [More]

A profusion of confusion.

No, McDonald’s Did Not Buy Burger King Because “The Whopper Flopped”

You can’t believe everything you read on Twitter, even if it’s on the official account of a company like say, Burger King. Proving that anything on the Internet can be futzed with, someone took over Burger King’s Twitter account yesterday and announced that the chain had been sold to McDonald’s because “the Whopper flopped.”  [More]

(Instagram)

So Here’s How You Delete Your Instagram Account

If you’re among the many Instagram users who are taking to the Internets to grumble about the photo service’s new terms of service and privacy policy, both taking effect Jan. 16, you might be considering the next  and final step — deleting your account. The bad news is it’s the only way to keep your photos out of the hands of Facebook advertisers. The good news is, it’s easy to do. [More]

Charter Ends Twitter And Facebook Customer Support

Charter Ends Twitter And Facebook Customer Support

People who are unable to get help from Charter’s regular customer service have always had another, social media-riffic option: contacting the dedicated Facebook and Twitter representatives. We’ve heard pretty good things about Team Twitter over at Charter, which is why we’re very sad to hear that they’re killing off the helpful accounts and re-assigning all of the team members. [More]

(cavale)

Chef Who Said Customer Must Enjoy Vomit Apologizes & The Two Are Now BFF

As is so often the case with hastily posted outpourings of vitriol on Facebook, the chef at the Boston restaurant who called an unhappy customer “fat” and said she must enjoy vomit if she knows what it tastes like in order to compare his food to the substance, has apologized. Or rather, someone has apologized on the restaurant’s Facebook page. [More]

(frankieleon.)

Restaurant Tells Off Displeased Customer On Facebook: “You Must Enjoy Vomit”

If there’s one thing we know about running a restaurant (which is really not much), we know it’s probably not going to turn out well when you attack a displeased customer via social media, even if they hit first. A Boston restaurant dealt with a woman who posted on its Facebook page that part of her meal “literally tasted like vomit” with a tirade of its own, reportedly by the chef, accusing her of enjoying vomit since she knows what it tastes like. [More]

(YouTube)

Pepsi Vending Machine Thinks You’ll Be More Popular If You Can Hand Out Drinks To Pals

Pepsi knows you’ve been struggling to convince your friends that you care about them after selfishly taking the last wing during last week’s game of whichever sport you were watching. And if you happen to live within visiting distance of five malls in the U.S. you’ll be able to not only play a game on a vending machine to win a free drink, but you can then send a code to your pal and surprise him or her with a soda. [More]