By now, you’ve all probably seen the video of the FedEx delivery driver caught on camera tossing a box containing a new computer monitor over a customer’s fence, rather than just walk the few feet to the front door. The people at the delivery service have realized this is probably not good publicity, so they’ve come out with a public apology. [More]
O.B. Tampons Apologizes To Canadian Customers… In Song Form
By December 2, 2011
As many of you may remember from this time last year, o.b. tampons became one of many Johnson & Johnson products to disappear from store shelves. And for many, many months, store shelves remained o.b.-free, until they gradually began showing up in the spring. Now the tampon makers are saying “we’re sorry”… at least to its Canadian customers. [More]
American Airlines: Passengers Are Happier When We Apologize For Screw-Ups Than When Things Go As Planned
By August 25, 2010
Think about the all the flights you’ve taken in your life. Which ones are most memorable — The ones where you took off on time and landed as scheduled, or the ones where you slept at the gate while waiting 10 hours before having to make an unscheduled pit stop in Ireland for refueling? And according to an executive at American Airlines, customers are happier when a bad situation ends well than they are when things go as planned. [More]
