Conductor Leaves 500 Copies Of Apology Letter For Passengers Who Waited In Vain For A Train

Conductor Leaves 500 Copies Of Apology Letter For Passengers Who Waited In Vain For A Train

Waiting for a train that never, ever pulls into the station is a frustrating experience for many a commuter. Especially when a train conductor instructs passengers to wait, as one Metro-North conductor advised riders last week. When the train ended up being canceled, the conductor took matters into his own hands and apologized with a slew of apology notes left on train seats. [More]

FedEx Apologizes For Monitor-Tossing Delivery Driver

FedEx Apologizes For Monitor-Tossing Delivery Driver

By now, you’ve all probably seen the video of the FedEx delivery driver caught on camera tossing a box containing a new computer monitor over a customer’s fence, rather than just walk the few feet to the front door. The people at the delivery service have realized this is probably not good publicity, so they’ve come out with a public apology. [More]

O.B. Tampons Apologizes To Canadian Customers… In Song Form

O.B. Tampons Apologizes To Canadian Customers… In Song Form

As many of you may remember from this time last year, o.b. tampons became one of many Johnson & Johnson products to disappear from store shelves. And for many, many months, store shelves remained o.b.-free, until they gradually began showing up in the spring. Now the tampon makers are saying “we’re sorry”… at least to its Canadian customers. [More]

American Airlines: Passengers Are Happier When We Apologize For Screw-Ups Than When Things Go As Planned

American Airlines: Passengers Are Happier When We Apologize For Screw-Ups Than When Things Go As Planned

Think about the all the flights you’ve taken in your life. Which ones are most memorable — The ones where you took off on time and landed as scheduled, or the ones where you slept at the gate while waiting 10 hours before having to make an unscheduled pit stop in Ireland for refueling? And according to an executive at American Airlines, customers are happier when a bad situation ends well than they are when things go as planned. [More]