(Jason Cook)

How To Find The Best Tools To Dig Out From Snowstorms And De-Ice Your Property

Depending on where in the country you are, you’re most likely dealing with the aftermath of a winter storm, preparing for a winter storm, or sneering at your friends in other regions saying, “What’s snow?” While local governments handle ice melt and snow removal for the roads, you’re in charge of clearing and treating your own driveway and walkways. What’s the best equipment to use? [More]

Delta Gets Creative, Fakes Out Passenger With Reverse Cancellation Trick

Delta Gets Creative, Fakes Out Passenger With Reverse Cancellation Trick

Nelson is a Silver Medallion frequent flyer on Delta, so clearly he’s got some experience with the airline’s usual bag of tricks. This time Delta out-smarted him, though, by cancelling an 8:30 flight and then re-confirming it after he’d seen that it was cancelled. As far as Delta is concerned, it’s not their problem–the weather made them do it, and he should have kept checking in all morning yesterday. [More]

Snapfish Gives Customer Free Prints For Bad Weather

Snapfish Gives Customer Free Prints For Bad Weather

Troy in Texas ordered his photo Christmas cards a bit late from Snapfish, and experienced something beautiful and unexpected: the company offered customers store credit to make up for weather delays that weren’t even the company’s fault. Gasp! [More]

UPS Coughs Up $50 But Still Hasn't Delivered Your Daughter's Christmas Present

UPS Coughs Up $50 But Still Hasn't Delivered Your Daughter's Christmas Present

Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.