Verizon Refunds Snowpocalypse Mobile Overages

Verizon Refunds Snowpocalypse Mobile Overages

Here are two nuggets of delicious customer service in one e-mail. Brock spent hours on the phone during one of America’s recent massive snowstorms trying to straighten out his air travel plans. This made him use up cell phone minutes and rack up huge overage charges, which Verizon partially refunded. Oh, and JetBlue was extremely helpful too–once he got through. [More]