(jetalone)

No One At Snapfish Knows How To Upload A Photo That Won’t Be Cropped

Gil was under the impression that a company that lets you print photo books would actually let him add in his own collages without cropping the heck out of them. Not so fast, Gil! He wrote in to let us know that his issues with the Snapfish book-making interface were bad, but his problems with the company’s customer service were even worse. He worked on a book of his pictures from his sister’s wedding, laying out the pages in collages and taking a lot of care to do so. The Snapfish software cropped his photos very severely, and no one in customer service could help him. His book got delayed long past his holiday deadline. [More]

Snapfish Wants To Be Really, Really Sure That You Have Enough Envelopes

Snapfish Wants To Be Really, Really Sure That You Have Enough Envelopes

Maybe photo-printing service Snapfish wasn’t purchased by HP. No, the company just might have been acquired by Santa Claus. This holiday season, they just couldn’t stop giving things away. When Paige’s mother was missing half of the envelopes for her order of 40 holiday cards, Snapfish was quick to send new ones. Three times over. [More]

Snapfish Takes On Too Many Christmas Orders, Then Avoids Customer Contact

Snapfish Takes On Too Many Christmas Orders, Then Avoids Customer Contact

Stacey is a longtime customer of HP’s Snapfish service. She tells Consumerist that she wasn’t able to get her photo calendars ordered until December 19th. No worries, though: the shipping deadlines on the site said that they’d be able to get the calendar out in plenty of time if she paid for two-day shipping. Except this turned out to not be, strictly speaking, true. Stacey found herself without her palnned gifts and suck on the phone with a customer service agent whose entire job, it seemed, is to “listen to people complain and then to explain how busy HP is.” [More]

Snapfish Sends Another Copy Of Photo Book, No One Knows Why

Snapfish Sends Another Copy Of Photo Book, No One Knows Why

A few weeks ago, we shared Karina’s complaint about Snapfish. She wrote that when she took advantage of a “buy one photobook, get two free” deal, the company kept canceling her order instead of printing the books. Shawn has the opposite problem: Snapfish sent him another copy that he never asked for of a book that he had already printed. Of course, they haven’t charged him. Is there some kind of Law of Conservation of Photobooks at work here? [More]

Snapfish Offers Special Deal: Get No Photobooks For The Price Of One

Snapfish Offers Special Deal: Get No Photobooks For The Price Of One

Karina writes that she found a fantastic promotion from Snapfish: order one photo book, get two free. A great deal if you want to try putting your photos in printed book form. Snapfish can’t quite get it together to actually print and send Karina’s books, though. They keep canceling her order without issuing a refund, and no one seems to know why. [More]

Snapfish Gives Customer Free Prints For Bad Weather

Snapfish Gives Customer Free Prints For Bad Weather

Troy in Texas ordered his photo Christmas cards a bit late from Snapfish, and experienced something beautiful and unexpected: the company offered customers store credit to make up for weather delays that weren’t even the company’s fault. Gasp! [More]

Kodak Gallery Improves Its Photo Storage Policies, Becomes A Valid Option Again

Kodak Gallery Improves Its Photo Storage Policies, Becomes A Valid Option Again

We recently trashed Kodak Gallery, and rightly so, for providing the least value of any online photo storage/printing service. Now we take that back, because with a simple change to their terms, they’ve suddenly become a viable choice again—provided you meet a couple of conditions.

Kodak's Overpriced Photo Site Will Delete Your Photos If You Don't Spend Money

Kodak's Overpriced Photo Site Will Delete Your Photos If You Don't Spend Money

Kodak Gallery is a poor choice for online photo storage. As of this month, they’ve changed their storage policy so that now you must spend a minimum amount—$4.99 or $19.99, depending on whether you’re under or over 2GB of storage—every 12 months or your pics will be deleted. By comparison, Shutterfly has no minimum spending requirement and unlimited storage.

Snapfish Will Delete Your Account Unless You Buy Prints Now

Snapfish Will Delete Your Account Unless You Buy Prints Now

Snapfish is threatening to delete Jim’s account unless he orders prints within the next 10 days, which is odd because Jim hasn’t uploaded photos to Snapfish. Read their weird threatening sales pitch, after the jump.