<![CDATA[Consumerist: Smartphones]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Smartphones]]> http://consumerist.com/tag/smartphones http://consumerist.com/tag/smartphones <![CDATA[ Stop Making Fun Of Me: Confessions Of An Early iPhone Adopter ]]> Those of us who bought iPhones when they came out haven't been very popular over the last year. We've been viewed as impulse-buying fanboys who got suckered into paying to beta-test an incomplete product on an inferior network. Then Steve Jobs sold us out. Now our co-workers won't stop making fun of us. I bought my iPhone on June 29th, I still love it, and I can't wait to buy a new one next week. Inside, my reasons why.

For all of the iPhone's flaws—no 3G, no multimedia messaging, no flash (on the camera) or Flash (on the browser)—it's still got more features than any phone I've used. The day after I got it, my fiancee and I drove out to Shenandoah for a friend's party, and got lost. We always travel with an atlas, but it was useless for rural roads, and if I hadn't had the iPhone and Google Maps, I might have actually had to get out of the car and ask directions. A GPS-equipped car could have done the same thing, but I don't drive much, though, and as it turns out, I'm most in need of geographical assistance when I'm stumbling home from some bar, not driving. DC has a lot of circular roads, and although I know Fox & Hounds is near Dupont Circle, it usually wasn't my first stop, so I couldn't remember how to get there unless I checked Google Maps. While I'm on the subject of drunk iPhone use, let me also say that having access to YouTube and Wikipedia at a bar or in a hotel that doesn't have WiFi is worth the full price of the iPhone by itself. (Ironically, if the iPhone had never come out, I not only wouldn't be able to watch my favorite YouTube video (NSFW) on it, but the video couldn't have even been made, as the iPhone is heavily featured in the video's plot.)

Was the $500 I paid for my 4GB iPhone too much? Apple apparently thought so, as they dropped the prices pretty soon after, upsetting early purchasers. But they made up for it, in my opinion, by giving me a $100 Apple Store credit, which I've saved until the 3G is released. Before the new iPhones were announced last month, our techie brothers at Gizmodo posted a story called "How I Sold My iPhone In 24 Hours For More Than I Paid." I followed the advice, and sold my year-old, 4GB iPhone for $300 the day after the 3G was introduced. Along with the credit, that's $400 I've gotten back from my original $500 purchase. The 16GB iPhone will only be $300. Essentially, I've gotten to use my iPhone since it came out, and in a week, I'll have a newer, better one, and $100 extra. Which I'll use to pay for 20 months of previously free text messages.

Sent from my iPhone

(Photo: Ezee's Emporium of Urban Treasures)

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Tue, 01 Jul 2008 20:56:19 EDT Alex Chasick http://consumerist.com/index.php?op=postcommentfeed&postId=5020963&view=rss&microfeed=true
<![CDATA[ The New iPhone May Save You Money—If You Don't Buy One ]]> If you're thinking about getting that new 3G iPhone, you might want to hold off a few more months and see what happens with the other carriers. BusinessWeek has an article about how AT&T's aggressive subsidizing of the iPhone will have a negative impact on handset makers and carriers, because it's going to force them to increase subsidies and reduce service fees. Translation: good times for the consumer bold enough to stay off the iPhone train.

Another way to retain users is to offer lower service prices. In fact, here's one way competitors may have a leg up on AT&T, which has raised service prices for iPhone buyers as it tries to recoup the higher subsidy cost. "The operators are going to get very aggressive with pricing in the second half of the year," says Walter Piecyk, an analyst with Pali Research. "We could see 30% to 40% price cuts in the industry, [possibly led by Sprint]. If people are paying more for gas, saving $50 a month for wireless will be compelling."

"The iPhone's Impact on Rivals" [BusinessWeek]
(Photo: Getty)

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Mon, 16 Jun 2008 11:48:14 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5016778&view=rss&microfeed=true
<![CDATA[ Palm Treo 600/Treo 650 Owners Can Claim Class Action Benefits ]]> treo600.jpgIf you had experienced two or more repairs on your Treo 600 or Treo 650, Palm has just settled a class action lawsuit under which you might be able to claim benefits. You can either get a $50 or $75 rebate good for purchase of a new Palm smartphone, or you can get your device repaired even if the original warranty has expired. The deadline for filing is July 28, 2008. More information is available at palzasettlement.com. Inside, The full text of the email Palm sent out. Out of curiosity, are there ever any class action lawsuits that don't settle out of court?

If you purchased a Treo 600 or a Treo 650 smartphone, you could be entitled to benefits under a class action settlement.

A settlement of a class action lawsuit affects you if you purchased, in the United States, a new Treo 600 or Treo 650 smartphone for your own use and not for resale. The settlement will provide either: (a) a cash rebate to any United States resident who purchased a Treo 600 or Treo 650 smartphone, experienced two or more repairs or replacements (in lieu of repair) on that device, and purchases a new Palm smartphone within a defined time period; or (b) a right of repair for hardware defects, beyond the expiration of the warranty on your Treo 600 or Treo 650, even if you did not experience two or more repairs or replacements.

If you qualify, you may send in a claim form to ask for a rebate, or a repair form to seek a repair. You can also exclude yourself from the settlement, or object. The United States District Court for the Northern District of California, San Jose Division, authorized this notice. The Court will have a hearing to consider whether to approve the settlement, so that the benefits may be paid.

WHO'S AFFECTED?
Purchasers of a Treo 600 or Treo 650 smartphone. You're a "Class Member" if you are a United States resident who purchased in the United States a new Treo 600 or Treo 650 smartphone for your own use and not for resale.

WHAT'S THIS ABOUT?
The lawsuit claimed that the Treo 600 and Treo 650 smartphones had certain defects, failed at unacceptable rates, and that Palm made misrepresentations concerning the Treo 600 and Treo 650 smartphones. Palm, Inc. denies all allegations and has asserted many defenses. Palm is entering into this settlement to avoid burdensome and costly litigation. The settlement is not an admission of wrong-doing or an indication that any law was violated.

WHAT CAN YOU GET FROM THE SETTLEMENT?
Palm, Inc. has agreed to provide a cash rebate to Class Members who experienced two or more repairs or replacements in lieu of repair, who purchase a new Palm smartphone within a defined time period, and who send in a valid claim form. The settlement provides for different rebate payments depending on whether you purchased a Treo 600 smartphone or a Treo 650 smartphone requiring repairs or replacements. Rebate amounts are as follows:

SMARTPHONE REPAIRED OR REPLACED AT LEAST TWICE TIMEFRAME OF PURCHASE OF NEW SMARTPHONE REBATE AMOUNT
Treo 600 Anytime after September 30, 2005 until the end of the "Redemption Period," which is six months after the Effective Date (the date the settlement becomes final) $75

Treo 650 Anytime during the Redemption Period $50

Palm has also agreed to provide a right of repair for hardware defects to any original purchaser of a Treo 600 or Treo 650 smartphone who submits a valid and timely Repair Form, even if they did not experience two or more repairs or replacements, and even if the warranty period has expired.

HOW DO YOU GET A PAYMENT?
A detailed notice and claim form package contains everything you need. Just go to www.palzasettlement.com to get one. You will be required to sign a declaration under penalty of perjury that your Treo 600 or Treo 650 smartphone was repaired or replaced at least twice and you will be required to provide documentation for at least one of the repairs or replacements.

IMPORTANT DEADLINES
Cash Rebate: The claim form for a cash rebate must be postmarked on or before July 28, 2008 and received by Palm no more than 21 days thereafter.

Right of Repair: If the warranty on your device has already expired by the Effective Date, the right of repair is valid for 120 days from the Effective Date. If the warranty on your device is still in effect on the Effective Date, the right of repair will extend for 120 days beyond the expiration of that warranty.

WHAT ARE YOUR OPTIONS?
If you don't want a cash rebate or to obtain a repair, and you don't want to be legally bound by the settlement, you must postmark your request to exclude yourself by April 7, 2008, or you won't be able to sue, or continue to sue, Palm, Inc. about the legal claims in this case. If you exclude yourself, you can't get a payment from this settlement. If you stay in the Class, you may object to the settlement. Objections must be received by April 7, 2008. The detailed notice describes how to exclude yourself or object. The Court will hold a hearing in this case (In re Palm Treo 600 and 650 Litigation, Master Case No. C-05-03774-RMW) on May 2, 2008, at 9:00 a.m. to consider whether to approve the settlement and attorneys' fees and expenses totaling no more than $1,554,000 and incentive payments to the named Plaintiffs in the aggregate amount of $21,000. You may appear at the hearing, but you don't have to. To obtain a full notice and claim form, and for more details, go to www.palzasettlement.com or send an e-mail to palza.settlement@palm.com, or write to Designated Co-Lead Counsel, Ralph M. Stone, Shalov Stone Bonner and Rocco, 485 Seventh Avenue, Suite 1000, New York, NY 10018.

(Thanks to Jeremiah!)

(Photo: brianc)

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Fri, 25 Jan 2008 11:34:35 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=348990&view=rss&microfeed=true