Buried in the controversy surrounding the exit of consumer reporter George Gombossy from the Hartford Courant was his article that looks at complaints against mattress company Sleepy’s. We though this bit of wisdom from Sleepy’s COO was worth repeating:
Sleepy’s just won’t help Ashley pick up her new mattress. The store promised to have rope on hand to strap the mattress to her car, but when Ashley arrived she was told that Sleepy’s had “run out of rope.” To apologize, a sales rep instead promised her free delivery, but called later to explain that he wasn’t authorized to offer any freebies. He did, though, promise that Sleepy’s would have rope the next time Ashley came by. Of course, they didn’t have rope when she returned, and when she complained to a manager, the manager explained that Sleepy’s had no obligation to provide Ashley with rope or free delivery, and that she better find a way to take her mattress because they weren’t going to refund her money either.