If you’re thinking of buying a Select Comfort mattress, you might want to budget in an extra $200+ every couple of years to replace the controllers that let you adjust the bed. That’s the commitment Henry seems to be stuck with. Although Select Mattress keeps telling him it’s a rare occurrence, it’s happened twice now with him with both controllers, and he’s not the only one.
Like all those people who joined the class-action suit, Consumerist reader Russ has a moldy Select Comfort mattress. Unlike many of them, he was able to use it to get a new bed, and the old bed taken away, for free. Here’s how he negotiated with customer service: