Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
The mother of a one-year-old baby girl says she was threatened with being ejected from a SkyWest flight when she tried to convince flight attendants that her child’s car seat was acceptable for use on the plane. [More]
The Department of Transportation’s 2007 Air Travel Consumer Report is out. Here are the 5 airlines with the most baggage handling complaints per customer in 2007. Better luck next year!
According to the Bureau of Transportation Statistics, the following flights are the 10 worst flights in existence. They’re regularly scheduled and they are late 92-100% of the time. Avoid them like you avoid drug-resistant TB.
SkyWest Airlines has apologized to passenger James Whipple, who used a barf bag to relieve himself in-flight.