There’s a security flaw in Skype that can expose users’ location. That’s not the news, though: that flaw was discovered in 2010, and published in 2011. No, the news is this: after more than five long years and one big acquisition by Microsoft, that problem is finally fixed. [More]
If you’ve been having trouble with Skype today, you aren’t alone: after customers in the U.S., Japan and Europe reported difficulty signing in and making calls, Skype said that a technical issue with the app had caused some people’s online contacts to appear as if they were offline, even when they were signed into Microsoft’s Internet calling service. [More]
While you’re chitchatting away on Skype with your friend living halfway around the world or maybe showing your new kitchen improvements to your mother by carrying the laptop around, what is Skype doing with your information, and what happens if the government tries to get it? A group of privacy advocates are putting Microsoft in the hot seat with a letter asking it to answer such questions. [More]
Manoj has a very important piece of advice for Consumerist readers: don’t carry a large balance in your Skype account. We actually published a post last year entitled, “Here’s Why You Shouldn’t Carry A Large Balance In Your Skype Account,” but it’s an important lesson that bears repeating, like “keep your receipts for major purchases” or “don’t shop at Sears.” [More]
Reader James B. was pretty psyched to have nabbed an unlimited plan from Skype so his wife could call her mother in Colombia for as long as she wanted to, a deal he writes is no longer offered, but he kept due to a legacy policy. But now that unlimited plan has quite a limit — that is, his wife can’t get through to her mother anymore. [More]
Some strange things happened to Rob’s Skype account recently, Scammers drained his account balance and tried to steal money from his credit card, too. While his credit card remained untouched, and his account is now secure, he’d still like that stolen balance back. Skype is awfully sorry, but he’s not going to get that money back. [More]
When you’re hunting for an out-of-state job, you may find prospective employers would rather save some coin by interviewing you over Skype rather than flying you out for a sit-down. The relatively new format may leave you inexperienced, but you’ll have to make the most out of your awkward video chat to beat the competition. [More]
Following last week’s 24-hour crash that left millions of Skype customers searching for landlines, the online phone company is offering some token compensation to those who were inconvenienced. [More]
Talk about buyer’s remorse! Troy bought a new Wifi Skype phone from Fry’s. Upon opening the box at home he discovered that the box had all the accessories in it, but no phone. He girded himself for an epic confrontation when marched back to the store. Something involving shooting ball lightning and calling forth minions, but he ended up not needing any battlemage skills whatsoever. [More]
If you’ve got a Nokia Symbian phone and are planning to travel abroad, or maybe you’re just someone who makes a lot of calls overseas, Skype has announced that there’s now a free app that could save you a lot of money. [More]
eBay has successfully unloaded Skype. They remain a minority stakeholder, but 70% of Skype has been sold to a group that includes the original co-founders of the internet telephony company.
If you’ve been waiting for a chance to use Skype on your iPhone over AT&T’s network to save on international calls or supplement your calling plan’s minutes, your day has come. After a little nudge from the FCC, the company has reversed its ban on VOIP apps on its data network, and will now let you Skype away until you run out of people to call or things to say.
Over the last 1-2 years Skype has gone from being a great alternative to the greedy phone companies, to being worse than AT&T, Time Warner Cable and Comcast combined. Skype’s shady business practices are unlike anything I have experienced with ANY phone or cable company before. And I am saying this as someone who spends $150/year on Skype subscriptions and at least another $50-$75/year on additional Skype out credits.
A lot of Consumerist readers use Skype. (I mostly use it to call my cell phone when I can’t find it, but I also use SkypeIn for my business line.) Many of said readers, such as George, have technical or billing problems with Skype, but can’t get a response out of the Web-based customer support system. What should they do?
Hey Skype, If You're Going To Sell Other People's Numbers, At Least Have A Customer Service Department
George’s outgoing Skype calls properly display his SkypeIn number, but if anyone tries to call him back, they’re connected the number’s rightful owner, a nice old woman in Raleigh, NC. George wants to know why Skype sold him someone else’s number, but the internet telecom apparently doesn’t pay anyone to answer their phones.
An internet auction giant, payment processor and ticket broker? Or the parent company of CNBC, retail store card giant, maker of light bulbs and appliances… No, we don’t mean the Sheinhardt Wig Company…