Every year, a 98-year-old woman who lives in Spain flies to Texas to visit her daughter. She took American Airlines this year, and everything went well until she arrived at Dallas-Fort Worth airport, where she was supposed to be met by an attendant. A miscommunication meant that instead, she was left in the baggage claim, strapped to a wheelchair and unable to find anyone to help her. [More]
Airport skycaps have been admittedly screwed over in recent years. Airlines have imposed $2 curbside check-in fees, but none of that money goes to the skycap. Most people don’t know that, and don’t tip.