(StevenW.)

Skullcandy Won’t Honor Earbud Warranty Because I Used Logic When Mailing Them Back

Stephen goes through a lot of headphones, apparently. He had three defective pair of Skullcandy earbuds to return, so he complained about them and got return authorizations for all three. He sent them back using the mailing labels Skullcandy had given him. Unfortunately, he didn’t stick all three mailing labels on the outside of the box, and now Skullcandy says that means they’ll only replace one of them. [More]

Your Skullcandy Lifetime Warranty Is No Good If You Move Out Of The Country

Your Skullcandy Lifetime Warranty Is No Good If You Move Out Of The Country

The phrase “limited lifetime warranty” is about as open to interpretation as “all you can eat.” Just ask one Consumerist reader who found that he was up a creek sans paddle because his Skullcandy headphones crapped out after he moved out of the country. [More]

Skullcandy Finally Sends Out Replacement Buds

Skullcandy Finally Sends Out Replacement Buds

Wentao, who had been waiting over half a year for a replacement set of earbuds from Skullcandy, wrote in with an update:

Skullcandy Lifetime Warranty Means You'll Wait Your Lifetime For A Replacement

Skullcandy Lifetime Warranty Means You'll Wait Your Lifetime For A Replacement

There is a guy at Skullcandy named Joe, and he is in charge of their warranty fulfillment program. He is overworked. Why, just on this one warranty replacement story, he’s had to deal with the same customer over and over and over, and the customer still hasn’t gotten a replacement earbud set for the one that broke last November. Wentao writes, “I am also moving out of the country in 10 days, so I will probably never see the headphones I paid for ever again.”