What Part Of "Must Obtain Signature" Did FedEx Misunderstand?

What Part Of "Must Obtain Signature" Did FedEx Misunderstand?

Frank told FedEx to require a signature before delivering his skis, instructions FedEx found vague and confusing. When Frank complained, FedEx said that in order to deliver the increased volume of goods over the holidays, they reserve the right to essentially chuck your delicate gifts from a speeding truck.