Since Amazon doesn’t have bricks-and-mortar stores, it has been rolling out a network of lockers at places like 7-Eleven and Staples, allowing customers to pick up their orders from safe, secure locations, instead of having to chase down FedEx, UPS, or the Postal Service. Now comes news that Walmart is getting into the locker game for its own online orders. [More]
How To Get Good Service At A Chronically Understaffed Walmart
By January 2, 2013
What should you know when you place an online order that you plan to pick up at your local Walmart store? An insider––an ordinary store employee in an ordinary Walmart––reached out to us to explain to customers what you should know before you click “Site-to-Store,” and other pitfalls. Walmart may employ millions of Americans, but it still tries to run stores with the smallest crew that it get by with.
Let’s hand the floor over to the employee, who we’ll call “Samantha”: [More]
Item Is Right On The Walmart Shelf, But Site-To-Store Will Take A Few Days
By December 3, 2012
Retailers generally don’t price-match their own websites. Walmart, Sears, Best Buy, Gap, Home Depot… they’re separate operations. Lee didn’t know that, though, and tried to get Walmart to match its online price for the router he wanted. They refused. That’s not worthy of publication on Consumerist, but what happened next is. He whipped out a smartphone and ordered the router sitting on the shelf in front of him for in-store pickup. Hurray! He beat the system! Until an e-mail from Walmart arrived telling him that he could expect to pick up his new router sometime next week. [More]
Walmart Sends Me Cheaper Bed Frame Than I Ordered, Shrugs
By October 19, 2011
Cassandra had a confusing problem with Walmart. She ordered a bed frame to be delivered to her local store. She happened to order a black frame, which was more expensive than the similar (but out of stock) bronze-colored frame. When she got the box home, though, she noticed that new labels had been put over the areas on the box identifying the frame’s color. The labels identified the frame as black. The box itsef identified it as bronze. The frame inside was bronze. So who altered the box, and why? [More]
