If you get something free under false pretenses, then the company contacts you to take away your prize, have you really lost anything at all? That existential question is brought to you by SiriusXM. Back during this year’s Super Bowl, the satellite radio monolith took part in a Chevy sweepstakes, giving away 375 one-year Internet subscriptions. That winners’ link and promo code circulated on deals sites and blogs a few weeks ago, and someone forgot to turn it off, meaning that a whole lot more than 375 winners used it to get free subscriptions. [More]
When satellite radio providers Sirius and XM merged almost half a decade ago, consumers and regulators feared that the combined company would begin to act like a fearsome monopoly with a stranglehold on the entire satellite radio market. Not quite. They’re still acting as separate companies working together to confuse the hell out of their customers. Emily’s family are longtime XM subscribers who bought a car with a Sirius receiver, assuming that since it’s all the same company, the services are interchangeable. No, not even close. [More]
Satellite radio wonder-twins Sirius and XM have been together for three years now. Customers often whine to us: why can’t we get multi-subscription discounts when they subscribe to both Sirius and XM. It’s all the same company, isn’t it? Offering discounts would have made too much sense, and was therefore impossible. Until now! [More]
If you were signing up for a plan called the “Sirius Everything Plan,” don’t you think that it would include…well, everything? At least, all of the programming that new car owners get to sample with their trial subscription. When Chris renewed his SiriusXM subscription for his new car, nothing on the paperwork led him to believe that he wasn’t selecting a different subscription from what he already had. Yet he did. Because at Sirius, “everything” isn’t everything. [More]
Sometimes, a group of organized and determined customers working together can affect change and make a company see things from their point of view. For North American customers annoyed that SiriusXM abruptly dropped BBC Radio 1, that tactic isn’t working. But hey, at least the outcry got SiriusXM to put BBC Radio 1 back on the PC streaming lineup. Which would be meaningful if the BBC didn’t already provide free streaming access to the station. [More]
While most of the reporters here spent this day before the official launch of CES 2011 going from press conference to press conference, I managed to convince a security guard that it was perfectly okay for me to walk around taking photos of the big booths being constructed. [More]
According to the NYT, Sirius XM owes $175 Million by the end of February and it may not be able to pay up. Bankruptcy may very well be in the cards for the Satellite Radio super-organism. The article cites a failure to “to win over many younger listeners” and the general economic downturn.