Sirius

Only Sirus's CEO Knows Where The Extra Tape Is

Reader Hayden had to email the CEO of Sirius radio just to get them to ship him some replacement adhesive backing for his car radio. Every homebrewed solution he tried couldn't get his Sirius radio to stick to his dashboard. When he called Sirius, he got bounced around between disconnections, robots, people who couldn't speak English, a guy who insisted Sirius didn't have stock any replacement tape. So Hayden kicked it straight to the man at the top with a nice cogent complaint letter, cc'd to us, various Sirius execs, the BBB, the Georgia Governor's Office of Consumer Affairs, and some popular gadget blogs. Apparently that's what it takes to get some replacement tape. His complaint letter, inside... More »

9:30 AM on Thu Apr 17 2008
By Ben Popken
6,467 views, 50 comments

Latest by theblackdog: I will defend Sirius here by saying that every time I have called in with a customer service issue, they have always fixed it in a decent amount of time, including when I had to cancel a radio order. The only more »

phone numbers

Reach Sirius Executive Customer Service

If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to:

More »

9:03 AM on Thu Apr 17 2008
By Ben Popken
1,069 views, 4 comments

rumors

XM-Sirius Merger Will Double Monthly Prices?

What does the XM-Sirius satellite radio merger mean for XM customers? Well, according to one customer service rep, it means mean prices are going to roughly double in May. Here's what she said to one of our tipsters:

This is strictly confidential, but all the paperwork is signed and ready to go, and XM has fully acquired Sirius Radio. Come May, there will be a substantial price increase for XM Radio, as it will, in June or so, host all the Sirius channels. It would be best to simply extend your XM plan as we will honor your current contract price per month before we begin hosting the Sirius stations.

The tipster said he believed she said the price was going to double. Perhaps the customer service rep just wanted to score a renewal, but if true, it would certainly at least be ironic considering when the DOJ approved the deal was they said, "the evidence did not show that the merger would enable the parties to profitably increase prices to satellite radio customers." However, reader comments on this post and this post over at Orbitcast say this customer service rep is full of pure baloney.

11:29 AM on Mon Mar 31 2008
By Ben Popken
5,628 views, 78 comments

Latest by MajorXP: When did the Consumerist become a rumormongering site? more »

pricing

Best Buy: $50 SIRIUS Gift Card For $55. What?

Best Buy is selling a $50 SIRIUS gift card for $55. Rather, that is the "national internet price" at BestBuy.com—Best Buy stores may sell the $50 gift cards for $50. Any idea what is going on here? We chatted with a surly Best Buy representative who offered one explanation. More »

5:30 PM on Sat Dec 29 2007
By Carey
14,787 views, 70 comments

hey now

Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One

Say you're a satellite radio company with a loyal, even evangelical customer—someone who listens daily, who keeps buying your products for the people around him, and who steadily expands his own collection of your hardware and subscriptions. Wouldn't that be a great guy to screw over? Sirius seems to think so. More »

7:38 PM on Tue Sep 11 2007
By Chris Walters
11,728 views, 39 comments

state of the backlash

Sirius Satellite Radio CEO: "We Suck Less!"

In an effort to make our self-imposed job of nicknaming America's CEOs easier, Sirius Satellite Radio CEO Mel Karmazin took Sirius' annual shareholder meeting as an opportunity to announce that Sirius "sucked less" than XM radio. Mel's exact words were, "We suck less." More »

9:12 AM on Tue May 29 2007
By Meg Marco
818 views, 9 comments

sinus blaster

Sinus Blaster Pepper Spray Makes You Say Fuck

The first ad featuring rank, unbleeped obscenity has aired on the Sirius network. The product? Appropriately enough, a nasal inhalant featuring capsaicin called Sinus Blaster. More »

6:36 AM on Wed Oct 11 2006
By consumerist.com
1,410 views, 17 comments