Simplehuman's Customer Service Is Simply Wonderful

Simplehuman's Customer Service Is Simply Wonderful

Simplehuman’s X-Frame laundry hamper isn’t cheap, but it’s a quality item and looks really cool. Like an X-Wing Fighter, notes tipster Will. But after a simple washing, something terrible happened to the bag of Will’s hamper. He wrote to them asking where to purchase a new bag, and instead received a new, free bag in the mail. [More]

Simplehuman's Excellent Customer Service Makes Other Companies Look Like Garbage

Simplehuman's Excellent Customer Service Makes Other Companies Look Like Garbage

Pani just had an astoundingly good bit of customer service from aptly-named simplehuman—makers of those elegant-but-expensive trash cans—and wrote to let us know about it. Hewlett Packard, Microsoft, and every cable, cellular, and telephone company, you might want to print this out and pass it around your CSR executive offices.