Confessions Of A Kmart Service Desk Employee

Confessions Of A Kmart Service Desk Employee

Five years ago, we published a post called “10 Confessions of a Kmart Manager.” Kmart and all of Sears Holding Company aren’t doing so well right now, so maybe the company has tried to make some changes to draw and keep more customers? No, an anonymous front-line Kmart employee tells us. They have not. [More]

(So Cal Metro)

Sears/Kmart Shop Your Way Rewards Program Not Very Rewarding

Stuey made a big purchase at Sears and ended up with a huge stack of Sears/Kmart ShopYourWay rewards points to spend. Well, that he could theoretically spend. The problem was that he couldn’t find anything he wanted that was available, didn’t come bundled with things that he didn’t want, and was eligible for purchase with rewards points. What could he do? That’s not very rewarding at all. [More]

Sears Loses A Nexus 7 Sale, Misses The Point

Sears Loses A Nexus 7 Sale, Misses The Point

Bill has been a loyal Sears customer for most of his life. They happen to sell the Nexus 7 tablet, which he wanted to get for his wife for Christmas (hope she doesn’t read Consumerist) for a competitive price, and he could get Shop Your Way rewards points. Score! He ordered up the tablet online, then headed over to the store to pick it up. Then things started to go terribly wrong. [More]