Shoes.com doesn’t seem to like Lora. Not the people at Shoes.com, who were helpful enough, but the website itself. Each time Lora places an order, the system cancels it–and naturally, owing to its hatred of this woman, it won’t tell anyone why. Whatever Lora did to hurt Shoes.com’s feelings, it worked.
(Okay, it may have something to do with billing addresses, but nobody is sure.)