Say you want to staff your call center with friendly, high energy, intelligent people who want to help customers and who enjoy their job. How do you find them? Well, apparently you hire people, train them, then offer them $1,000 to quit.
It’s been about a year since Kelly Stiles’ feet were (somehow) injured by a $3 pair of Walmart flip flops. In that time, Kelly says her feet haven’t fully healed and she still can’t wear sandals or flip flops. She says she still has pain where she was injured.
Like Zubaz pants before them, Crocs seem to be well on their way to assuming their rightful place of honor in the bad fad hall of fame as the company slashed its sales forecast and announced that it would be closing a plant in Quebec due to decreased traffic in its US stores.
Reader Matt forwarded this email exchange he had with Zappos.com over their recent decision to stop promoting their price guarantee and free overnight shipping.
The Boston Globe profiles the last remaining shoe and boot maker in New England, Alden Shoes. The company’s classic footwear has been worn by the likes of John F. Kennedy, Richard M. Nixon, Dwight D. Eisenhower, Indiana Jones… and the Massachusetts state troopers. The shoes will set you back about $350-$500 a pair, but they seem like awfully nice people. “Our shoes don’t wear out,” says Robert Clark, Alden’s vice president. [Boston Globe]
Federal agents have announced that they’ve busted a smuggling ring that brought hundreds of millions of dollars worth of knockoff products into the US, says the NYT.
Shoebuy has a neat 110% discount policy, where they’ll refund you the difference+10% if you find a lower final price (after discounts, tax, shipping, etc.) at a competitor. The only problem is, they take an insurance-claim adjustor’s approach to honoring it—by which we mean, they invent loopholes to void the offer. In one reader’s case, they said that because he used a discount code, his discount wasn’t available to the general public. Therefore his final price didn’t count, case closed, next customer please. The details of their 110% guarantee make zero mention of discount codes or coupons, or of any requirement of public availability. Shoebuy needs to change their policy if they want to take this approach; in the meantime, they should honor their commitment to this customer.
Attention religious people: God has set foot among us in the form of a guy who wants free shoes and slippers from a Payless Shoe Source in Northwest Indiana.
My wife had ordered a pair of sandals from Zappos. When they arrived, she found that they didn’t fit. She tried to order the right size, but Zappos was sold out of her size. So here’s what the company offered: she could return the sandals (for free), Zappos would refund the purchase price and they’d send her a $25 coupon toward her next purchase.
In 2006, revenue from skirts, suits and shoes reached $18.3 billion, surpassing that from PCs, printers and word-processing programs, which totaled $17.2 billion, according to a report to be released today by a major trade group.
Amazon has launched a new site, Endless.com, specializing in shoes and handbags. The site has 250 brands and 15,000 styles and makes the unusual, but tempting, offer of “Free Overnight Shipping.” Really? Really.
“Streets are talking and apparently they want to you to stop being like Mike and drinking your Ghostface flavored Wu-Juice,” says Don’t Believe the Hypebeast.
Just do it.
Here’s an ad explaining how the crazy hooking up an iPod nano to your Nike running shoe works. Pretty f’n cool. It seems like your nano will speak to you and tell you how far you’ve run, how far you have to go, how long you ran, etc. You can then redock your nano and track all your progress on the computer.
If you’re at work, watch out for F-Bombs, but finally an introspective video montage of women’s shoe culture, exposed by the insight and authority that only a transvestite can bring to the subject.