Crocs CEO attempts to pull company up by bootstraps

Crocs CEO attempts to pull company up by bootstraps

Since Footwear News isn’t on our regular reading list, we somehow missed today’s interview with Crocs CEO John Duerden, which outlines his strategy for getting the down-at-heel company back on firmer footing. Thankfully, the gumshoes at New York Magazine are on the beat with a full report:

Diesel Shoes Comment Card Is Whimsical Beyond Comprehension

Diesel Shoes Comment Card Is Whimsical Beyond Comprehension

A reader sent in this scan of a comment card found with a pair of Diesel shoes. “I wonder what the purpose of this is?” the reader mused. I wonder, too. Unrestrained whimsy? Prank? Rogue employee who is now either confined to a psychiatric facility or has a book contract?

Target: For Want Of A Shoe, A Customer Service War Was Lost

Target: For Want Of A Shoe, A Customer Service War Was Lost

Target sold Shawn a defective shoe, and then gave him defective customer service when he tried to get exchange it for a functional shoe. Here is his amusing story, which he was kind enough to submit already written in the third person.

J.Crew CEO Gives Man 30 Shoes Because They Lied To Him

J.Crew CEO Gives Man 30 Shoes Because They Lied To Him

Paul now has 30 free pairs of sneakers from J.Crew for calling them out on some bullshit.

DSW's Dirty Trick Backfires; Now Customer Has Free Shoes

DSW's Dirty Trick Backfires; Now Customer Has Free Shoes

DSW is playing dirty with Brook, who tried to legitimately order two pairs of shoes on January 30th. Due to an error on DSW’s side, the order was never fulfilled. He called and resolved the problem and they re-processed the order, but a few days later DSW decided to send the order a second time, and this time they jacked up the price by $20. They won’t let him cancel the order and say they’ll only refund the smaller of the two amounts if he returns it. Surprise, DSW! According to the FTC, you just sent Brook some free shoes.

Get Free Overnight Shipping For Life At Zappos

Get Free Overnight Shipping For Life At Zappos

Get guaranteed overnight shipping for life from awesome-opossum online shoe store Zappos simply by signing up here before noon PST today. To use it, remember that you’ll need to shop through the vip.zappos.com portal from now on. (Thanks to Dena!)

What Hell Must You Go Through To Return A Defective Running Shoe?

What Hell Must You Go Through To Return A Defective Running Shoe?

Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins.

Free Shipping At ALDO

Free Shipping At ALDO

ALDO: Free shipping with coupon code: FS11. Good until November 9th, ’08.

Customer Finds Racial Slur On Receipt After Returning Some Shoes

Customer Finds Racial Slur On Receipt After Returning Some Shoes

KMBC in Kansas City, MO says that a local man found a racial slur on his receipt after returning a pair of shoes at a store called Journeys. He got his money back without a problem, but found a nasty surprise waiting on the receipt.

Morning Deals

Highlights From Dealnews

  • Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
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Highlights From Dealhack

  • Circuit City: Element FLX3711B 37-inch LCD HDTV $600
  • American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
  • Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200

Highlights From Buxr

  • Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
  • Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
  • Edmund Scientific: $25 Off $50 or more w/ coupon code ES25
Zappos Continues Awesomeness

Zappos Continues Awesomeness

Zappos online shoe store, famed for its amazing customer service, has done it again.

Target Will Not Let You Return These Shoes Because They Are "Worn"

Target Will Not Let You Return These Shoes Because They Are "Worn"

Reader I. ordered some shoes from Target.com, only to find out that they were so big that they fell off her feet when she tried them on. No worries, she would just print her receipt and bring them back to her local Target. Right? Wrong.

The Secret Behind Zappos Otherworldly Customer Service? Pay Employees To Quit

The Secret Behind Zappos Otherworldly Customer Service? Pay Employees To Quit

Say you want to staff your call center with friendly, high energy, intelligent people who want to help customers and who enjoy their job. How do you find them? Well, apparently you hire people, train them, then offer them $1,000 to quit.

1 Year Later: Feet Scarred From "Chemical Flip Flops," Walmart Still Not Talking

1 Year Later: Feet Scarred From "Chemical Flip Flops," Walmart Still Not Talking

It’s been about a year since Kelly Stiles’ feet were (somehow) injured by a $3 pair of Walmart flip flops. In that time, Kelly says her feet haven’t fully healed and she still can’t wear sandals or flip flops. She says she still has pain where she was injured.

The Crocs Fad Is Over?! Profits Down, Will Close 1 Factory

The Crocs Fad Is Over?! Profits Down, Will Close 1 Factory

Like Zubaz pants before them, Crocs seem to be well on their way to assuming their rightful place of honor in the bad fad hall of fame as the company slashed its sales forecast and announced that it would be closing a plant in Quebec due to decreased traffic in its US stores.

Zappos:  We Want To Be "Known As A Customer Service Company, Not A Marketing Company"

Zappos: We Want To Be "Known As A Customer Service Company, Not A Marketing Company"

Reader Matt forwarded this email exchange he had with Zappos.com over their recent decision to stop promoting their price guarantee and free overnight shipping.

http://consumerist.com/2008/01/25/the-boston-globe-profiles-the/

The Boston Globe profiles the last remaining shoe and boot maker in New England, Alden Shoes. The company’s classic footwear has been worn by the likes of John F. Kennedy, Richard M. Nixon, Dwight D. Eisenhower, Indiana Jones… and the Massachusetts state troopers. The shoes will set you back about $350-$500 a pair, but they seem like awfully nice people. “Our shoes don’t wear out,” says Robert Clark, Alden’s vice president. [Boston Globe]

Knockoff Products Smuggled Into The U.S. Labeled "Refrigerated Noodles"

Knockoff Products Smuggled Into The U.S. Labeled "Refrigerated Noodles"

Federal agents have announced that they’ve busted a smuggling ring that brought hundreds of millions of dollars worth of knockoff products into the US, says the NYT.