What Hell Must You Go Through To Return A Defective Running Shoe?

What Hell Must You Go Through To Return A Defective Running Shoe?

Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins.

Free Shipping At ALDO

Free Shipping At ALDO

ALDO: Free shipping with coupon code: FS11. Good until November 9th, ’08.

Customer Finds Racial Slur On Receipt After Returning Some Shoes

Customer Finds Racial Slur On Receipt After Returning Some Shoes

KMBC in Kansas City, MO says that a local man found a racial slur on his receipt after returning a pair of shoes at a store called Journeys. He got his money back without a problem, but found a nasty surprise waiting on the receipt.

Morning Deals

Highlights From Dealnews

  • Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
  • Amazon.com: Columbia Sportswear Men’s Shoes from $19 + $5 s&h
  • Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h

Highlights From Dealhack

  • Circuit City: Element FLX3711B 37-inch LCD HDTV $600
  • American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
  • Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200

Highlights From Buxr

  • Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
  • Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
  • Edmund Scientific: $25 Off $50 or more w/ coupon code ES25
Zappos Continues Awesomeness

Zappos Continues Awesomeness

Zappos online shoe store, famed for its amazing customer service, has done it again.

Target Will Not Let You Return These Shoes Because They Are "Worn"

Target Will Not Let You Return These Shoes Because They Are "Worn"

Reader I. ordered some shoes from Target.com, only to find out that they were so big that they fell off her feet when she tried them on. No worries, she would just print her receipt and bring them back to her local Target. Right? Wrong.

The Secret Behind Zappos Otherworldly Customer Service? Pay Employees To Quit

The Secret Behind Zappos Otherworldly Customer Service? Pay Employees To Quit

Say you want to staff your call center with friendly, high energy, intelligent people who want to help customers and who enjoy their job. How do you find them? Well, apparently you hire people, train them, then offer them $1,000 to quit.

1 Year Later: Feet Scarred From "Chemical Flip Flops," Walmart Still Not Talking

1 Year Later: Feet Scarred From "Chemical Flip Flops," Walmart Still Not Talking

It’s been about a year since Kelly Stiles’ feet were (somehow) injured by a $3 pair of Walmart flip flops. In that time, Kelly says her feet haven’t fully healed and she still can’t wear sandals or flip flops. She says she still has pain where she was injured.

The Crocs Fad Is Over?! Profits Down, Will Close 1 Factory

The Crocs Fad Is Over?! Profits Down, Will Close 1 Factory

Like Zubaz pants before them, Crocs seem to be well on their way to assuming their rightful place of honor in the bad fad hall of fame as the company slashed its sales forecast and announced that it would be closing a plant in Quebec due to decreased traffic in its US stores.

Zappos:  We Want To Be "Known As A Customer Service Company, Not A Marketing Company"

Zappos: We Want To Be "Known As A Customer Service Company, Not A Marketing Company"

Reader Matt forwarded this email exchange he had with Zappos.com over their recent decision to stop promoting their price guarantee and free overnight shipping.

http://consumerist.com/2008/01/25/the-boston-globe-profiles-the/

The Boston Globe profiles the last remaining shoe and boot maker in New England, Alden Shoes. The company’s classic footwear has been worn by the likes of John F. Kennedy, Richard M. Nixon, Dwight D. Eisenhower, Indiana Jones… and the Massachusetts state troopers. The shoes will set you back about $350-$500 a pair, but they seem like awfully nice people. “Our shoes don’t wear out,” says Robert Clark, Alden’s vice president. [Boston Globe]

Knockoff Products Smuggled Into The U.S. Labeled "Refrigerated Noodles"

Knockoff Products Smuggled Into The U.S. Labeled "Refrigerated Noodles"

Federal agents have announced that they’ve busted a smuggling ring that brought hundreds of millions of dollars worth of knockoff products into the US, says the NYT.

http://consumerist.com/2007/12/06/first-there-was-jeans-and/

First there was jeans and shirts. Now Nike is reissuing old sneakers “already-vintaged.” Will they fall apart in a few months, just like the real thing? [Nice Kicks via Don't Believe The Hypebeast]

Shoebuy.com Doesn't Honor 110% Price Guarantee

Shoebuy.com Doesn't Honor 110% Price Guarantee

Shoebuy has a neat 110% discount policy, where they’ll refund you the difference+10% if you find a lower final price (after discounts, tax, shipping, etc.) at a competitor. The only problem is, they take an insurance-claim adjustor’s approach to honoring it—by which we mean, they invent loopholes to void the offer. In one reader’s case, they said that because he used a discount code, his discount wasn’t available to the general public. Therefore his final price didn’t count, case closed, next customer please. The details of their 110% guarantee make zero mention of discount codes or coupons, or of any requirement of public availability. Shoebuy needs to change their policy if they want to take this approach; in the meantime, they should honor their commitment to this customer.

God Visits The Payless Shoe Source

God Visits The Payless Shoe Source

Attention religious people: God has set foot among us in the form of a guy who wants free shoes and slippers from a Payless Shoe Source in Northwest Indiana.

Zappos Has Otherworldy Customer Service

Zappos Has Otherworldy Customer Service

My wife had ordered a pair of sandals from Zappos. When they arrived, she found that they didn’t fit. She tried to order the right size, but Zappos was sold out of her size. So here’s what the company offered: she could return the sandals (for free), Zappos would refund the purchase price and they’d send her a $25 coupon toward her next purchase.

Shopping Online: More Revenue From Clothes And Shoes Than Computers

Shopping Online: More Revenue From Clothes And Shoes Than Computers

In 2006, revenue from skirts, suits and shoes reached $18.3 billion, surpassing that from PCs, printers and word-processing programs, which totaled $17.2 billion, according to a report to be released today by a major trade group.

Endless: Amazon Launches A New Brand

Endless: Amazon Launches A New Brand

Amazon has launched a new site, Endless.com, specializing in shoes and handbags. The site has 250 brands and 15,000 styles and makes the unusual, but tempting, offer of “Free Overnight Shipping.” Really? Really.