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    • converse

      Converse All-Star Cutbacks Leave Reader Shoeless And Sad

      Gather 'round, Consumerists, for a tale of footwear-related woe that not even Zappos can fix. No. NOT EVEN ZAPPOS. More »

      8:36 PM on Thu Sep 10 2009
      By Laura Northrup
      13,457 views, 114 comments

    • zappos

      Everything Retailer Amazon Buys Shoe Retailer Zappos

      Amazon has purchased Zappos for $807 million. Reaction around Consumerist's (virtual) newsroom: "Oh, no." Then we started locking up our shoes in case our right to own them is revoked. No, no, we kid. Maybe. More »

      7:14 PM on Wed Jul 22 2009
      By Laura Northrup
      9,974 views, 91 comments

    • infomercials

      Reader's Impact Gel Insoles Could Have Walked To His House By Now

      Why is Adam smashing his hand with this hammer? To show you the frustration he feels because the Impact Gel insoles he ordered over three months ago—and which shipped out over a month ago—haven't arrived yet. More »

      7:11 PM on Mon Jul 20 2009
      By Laura Northrup
      8,191 views, 42 comments

    • ending is better than mending

      Ugly Shoes As Economic Indicator: Crocs In Trouble

      Here's the problem with Crocs. You either love them or you can't stand them. You make fun of them mercilessly, or you can't imagine a more comfortable shoe. What's problematic for the company that makes Crocs is that they don't really wear out...and who needs multiple pair of glorified garden clogs in a recession? More »

      5:59 PM on Thu Jul 16 2009
      By Laura Northrup
      8,762 views, 65 comments

      Most discussed jaya9581: Not all crocs are hideous... I have a pair of croc flip-flop sandals with fabric uppers that I adore, and more »

    • clothes

      Repair Your Tattered Rags With Office Supplies!

      Wise Bread tells us that office supplies can quickly and easily help patch-up ailing garments. In a hurry, staples can save skirts and cardigans by holding together fragile hems and clasps. Markers can even be tasked to help clear scuff marks from leather shoes. Still, it never hurts to stash an extra set of shoes and accessories in the office, just in case your repair calls for more than just office supplies. How do you fix your clothes in a pinch? Share your secrets in the comments.

      Cheap and Easy Repairs for Wardrobe Malfunctions [Wise Bread]
      (Photo: Tengaport)

      2:20 PM on Mon Jun 29 2009
      By Carey Alexander
      2,848 views, 53 comments

      Most discussed Fanboy1217: i can actually remember that in Kindergarten (1990) i accidentally cut my sweatshirt. and not knowing any better i decided more »

    • odd

      Sports Authority Is Selling An Extended Warranty For Shoes

      Sports Authority is pushing a new "Extended Coverage Plan" for footwear that runs for one year after Sports Authority's 30-day warranty expires. The extended warranty, which costs between $4.99 and $15.99, supposedly even covers normal wear and tear. So how is this profitable? More »

      4:00 PM on Sun Jun 14 2009
      By Carey Alexander
      13,435 views, 53 comments

      Most discussed Ronin-Democrat: Ok consumerist DO SOMETHING. Buy a few pairs of sneakers let a dog maul one pair, water damage another and cook more »

    • weddings

      Steve Madden Backorders Wrong Shoes, Throws Them In A Bag

      Cora just wanted to order eight pair of identical shoes from Steve Madden for her wedding. Unfortunately, she made the mistake of ordering those shoes directly from the company. Half of the shoes were on backorder. Upon receiving the shoes and discovering that they wouldn't fit the respective bridesmaids they were ordered for, Cora learned that Steve Madden would charge a $7 restocking fee per pair. More »

      2:16 PM on Thu Jun 11 2009
      By Laura Northrup
      7,227 views, 61 comments

      Most discussed Kelly Lum: Holy crap, matching shoes? Really awesome that she bought them for her bridesmaids, though. My friend insisted on a dress more »

    • reboots

      Crocs CEO attempts to pull company up by bootstraps

      Since Footwear News isn't on our regular reading list, we somehow missed today's interview with Crocs CEO John Duerden, which outlines his strategy for getting the down-at-heel company back on firmer footing. Thankfully, the gumshoes at New York Magazine are on the beat with a full report: More »

      6:08 PM on Tue May 26 2009
      By Marc Perton
      7,809 views, 132 comments

      Most discussed LeighAegyptus: I'll never get the revulsion that everyone seems to love spouting about Crocs. It's like they're the Wal-Mart of shoes. I'm more »

    • customer feedback

      Diesel Shoes Comment Card Is Whimsical Beyond Comprehension

      A reader sent in this scan of a comment card found with a pair of Diesel shoes. "I wonder what the purpose of this is?" the reader mused. I wonder, too. Unrestrained whimsy? Prank? Rogue employee who is now either confined to a psychiatric facility or has a book contract?

      All questions on the card are to be answered on a scale of:

      • Actively Agree
      • Passively Agree
      • Falsification of the truth
      • Can you repeat the question?

      It gets weirder from there. More »

      10:03 AM on Mon May 11 2009
      By Laura Northrup
      14,718 views, 65 comments

      Most discussed OminousG: Thats so full of awesome. Wonder if any of their shoes are in my price range... more »

    • target

      Target: For Want Of A Shoe, A Customer Service War Was Lost

      Target sold Shawn a defective shoe, and then gave him defective customer service when he tried to get exchange it for a functional shoe. Here is his amusing story, which he was kind enough to submit already written in the third person. More »

      9:43 AM on Thu Mar 26 2009
      By Ben Popken
      22,708 views, 104 comments

      Most discussed DeeJayQueue: Here's how I would have handled it: Me: My shoe seems to have come unraveled. Can I have a new more »

    • success stories

      J.Crew CEO Gives Man 30 Shoes Because They Lied To Him

      Paul now has 30 free pairs of sneakers from J.Crew for calling them out on some bullshit. More »

      4:30 PM on Mon Mar 2 2009
      By Ben Popken
      30,707 views, 77 comments

    • dsw

      DSW's Dirty Trick Backfires; Now Customer Has Free Shoes

      DSW is playing dirty with Brook, who tried to legitimately order two pairs of shoes on January 30th. Due to an error on DSW's side, the order was never fulfilled. He called and resolved the problem and they re-processed the order, but a few days later DSW decided to send the order a second time, and this time they jacked up the price by $20. They won't let him cancel the order and say they'll only refund the smaller of the two amounts if he returns it. Surprise, DSW! According to the FTC, you just sent Brook some free shoes. More »

      6:47 PM on Wed Feb 11 2009
      By Chris Walters
      38,447 views, 114 comments

      Most discussed katieoh: i've received duplicates from companies before. actually, twice from amazon. both times i've called them and they sent me packaging more »

    • zappos

      Get Free Overnight Shipping For Life At Zappos

      Get guaranteed overnight shipping for life from awesome-opossum online shoe store Zappos simply by signing up here before noon PST today. To use it, remember that you'll need to shop through the vip.zappos.com portal from now on. (Thanks to Dena!)

      10:48 AM on Wed Feb 4 2009
      By Ben Popken
      13,782 views, 70 comments

      Most discussed Moosehawk: Has anyone ever bought from Zappos before? Quality of service? more »

    • returns and exchanges

      What Hell Must You Go Through To Return A Defective Running Shoe?

      Neal Templin at the Wall Street Journal had a defective running shoe. Within 4 months of buying the shoes, an eyelet failed, so he took the defective shoes back to the store. This is where his tragic tale of rejection begins. More »

      2:14 PM on Thu Nov 13 2008
      By Meg Marco
      19,267 views, 101 comments

    • aldo

      Free Shipping At ALDO

      ALDO: Free shipping with coupon code: FS11. Good until November 9th, '08.
    • ugly

      Customer Finds Racial Slur On Receipt After Returning Some Shoes

      KMBC in Kansas City, MO says that a local man found a racial slur on his receipt after returning a pair of shoes at a store called Journeys. He got his money back without a problem, but found a nasty surprise waiting on the receipt. More »

      11:19 AM on Wed Oct 22 2008
      By Meg Marco
      36,018 views, 131 comments

      Most discussed El_Fez: So whats the slur? All I see is an N. Nitwit? Nerd? Nobody? more »

    • american express

      Morning Deals

      Highlights From Dealnews

      • Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
      • Amazon.com: Columbia Sportswear Men's Shoes from $19 + $5 s&h
      • Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h
      Highlights From Dealhack
      • Circuit City: Element FLX3711B 37-inch LCD HDTV $600
      • American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
      • Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200
      Highlights From Buxr
      • Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
      • Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
      • Edmund Scientific: $25 Off $50 or more w/ coupon code ES25

      8:15 AM on Tue Sep 16 2008
      By Ben Popken
      929 views, 4 comments

      Most discussed Daveinva: A request for Consumerist-- can you tag your "Morning Deals" posts? Sometimes these deals last longer than a day, and more »

    • zappos

      Zappos Continues Awesomeness

      Zappos online shoe store, famed for its amazing customer service, has done it again. More »
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    Thu Nov 12
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