Laurie says a birthday present she ordered for her mom has been stuck in UPS shipping limbo for more than a week, even though the package has been in New Jersey since last week. [More]
Lorac Replaces Entire Makeup Kit After Two Eyeshadows Smashed In Transit
By December 27, 2009
Lizbeth ordered an eye makeup kit from Lorac Cosmetics, but two of the eyeshadows in the case were smashed when the kit arrived. She contacted their customer service about replacements for those few colors, and got a lovely surprise in return. [More]
How To Cancel An Order You've Placed On Walmart.com
By June 27, 2008
As we noted in this earlier post, it’s technically not possible to cancel an order after you’ve placed it on Wal-Mart’s website. A helpful reader says there are a couple of ways around this, although neither option will immediately free up any hold on your funds.
Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship
By June 26, 2008
Consumerist reader The Unicorn has $550 tied up in some strange Wal-Mart purgatory for a PlayStation 3 bundle that they won’t ship to her, even though it clearly states in their online terms that they won’t charge you for your order until it’s shipped. Her customer service queries are being met with content-free scripted CSR-bot responses. She writes, “Here’s the thing: don’t ever buy anything from Walmart, ever. I knew this, and ignored it, and now I’m paying the price.”
