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shipments
FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant
We get that accidents happen. What we don't get is why FedEx won't tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant. More »
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Shouldn't DHL Refund My Money?
jory: I ordered a piece of software through Amazon.com (one of the third-party affiliates)jory: Selected 2nd day expedited shipping, costing $20
jory: On the 2nd day, the package is showing its out for delivery, but never gets delivered.
jory: I call DHL, customer service person says "I have no idea why it didn't get delivered, it arrived in plenty of time."
jory: I explain that I paid for 2nd day service and did not receive that [package].
jory: She tells me, "You will have to call the merchant, they will call us and we can refund them, then they can refund you"
jory: The merchant did not thing wrong, what motivation are they going to have to call DHL, request a refund, wait for it, and then transfer that to me?
jory: Seems like DHL should be refunding me
benpopken: Hm
benpopken: The thing is
benpopken: As far as DHL is concerned, the merchant is the customer
benpopken: Try doing it their way and see what happens
jory: sounds good
clips
FedEX Loses Vincent Ferrari's Package
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