Amazon’s Prime Day Gets Mixed Reviews, But Company Says Sales Were Up

Amazon’s Prime Day Gets Mixed Reviews, But Company Says Sales Were Up

While Amazon’s Prime Day didn’t get off to such a great start with customers reporting they weren’t able to get the “lightning deals” in their carts, it looks like the hype surrounding the Prime member-exclusive deal-day paid off: people were talking and spending money. [More]

(Adam Reker)

FCC Fines CenturyLink $16M, Intrado Communications $1.4M For Actions During Massive 911 Outage

Last month the Federal Communications Commission ordered Verizon to pay $3.4 million for failing to alert authorities of a preventable programming error that left nearly 11 million people in seven states without access to emergency services for six hours in 2014. While Verizon’s fine was decidedly hefty, it pales in comparison to the $16 million penalty the agency just levied against CenturyLink for the same 911 outage. [More]

(Jason Pope)

BMW Settles FTC Charges That It Required Consumers To Use Specific Parts, Service Centers Or Lose Warranties

Under federal law, car manufactures are prohibited from threatening to revoke vehicle warranties based on where a consumer chooses to have their vehicle fixed. Apparently, a division of BMW didn’t follow that rule and now must change its practices to resolve charges from federal regulators. [More]

(Mike Mozart)

Verizon To Pay $3.4 Million For Not Notifying Officials Of Massive 911 Service Outage

In April 2014 nearly 11 million people in seven states lost access to emergency services when a software programming error resulted a six-hour long 911 outage. The Federal Communications Commission determined in October that the lengthy outage could have easily been prevented, and today the agency began placing the blame by fining Verizon $3.4 million for failing to alert authorities. [More]

Woman Says Southwest Refused To Serve Her Alcohol, Wouldn't Say Why

Woman Says Southwest Refused To Serve Her Alcohol, Wouldn't Say Why

Angel says she hadn’t had any alcohol before getting on her Southwest Airlines flight last week, but for some reason the flight attendant decided–after first taking her order–that she felt “uncomfortable” serving Angel her vodka and Coke. [More]

Is Rudeness Inevitable In A Service Economy?

Is Rudeness Inevitable In A Service Economy?

The funny thing about a service economy, writes Peggy Noonan at the Wall Street Journal, is that it’s created a world where people who interact with the public are deliberately trained to be rude and compassionless. She thinks it’s partly because we threw out manners right as we reached a cultural moment where we interact with strangers more than ever. But that’s only part of it–she also notes that clerks are trained to get in your face and aggressively push for higher sales, and that the dreaded “Dead Face”–that stony look that’s used to shut down any communication at all–is probably taught by consultants as an efficient way to handle people. [More]

There Is A Remarkably Surly Employee At Taco John's

There Is A Remarkably Surly Employee At Taco John's

Reader Jordan wants us to know that there is a surly individual at his local Taco John’s. He’s complained to the company, but the surliness continues. [More]

Despite All Evidence To The Contrary, Comcast Believes You Do Not Exist

Despite All Evidence To The Contrary, Comcast Believes You Do Not Exist

Reader Gregg is pretty sure he exists. Comcast, however, is skeptical. [More]

Chick-Fil-A Has The Best Drive-Thru

Chick-Fil-A Has The Best Drive-Thru

The Chicago Tribune informs us that the quick-service industry publication QSR Magazine ranks fast food restaurants based on the follwoing drive-through attributes: speed of service, order accuracy, menu board appearance, and speaker clarity. Chick-fil-A is apparently unstoppable, stealing the top spot for the sixth time in seven years.

Call Drop Rate For iPhones In NYC Is 30%, Says Apple Genius

Call Drop Rate For iPhones In NYC Is 30%, Says Apple Genius

Hey AT&T, maybe you should offer some sort of congestion pricing on your iPhone plans in places like New York City. We’ve heard/read all sorts of anecdotal reports on dropped calls before, but today Engadget reported that an Apple Genius said a 30% drop call rate is average for the area. If that’s true, it seems like false advertising to charge for a full-time calling plan that you can only use about two-thirds of the time.

Magic Auto Additive Makes Your Service Contract Refund Disappear

Magic Auto Additive Makes Your Service Contract Refund Disappear

Auto service companies in St. Louis have found a way to avoid issuing refunds when customers cancel vehicle-protection contracts: by selling warranted vehicle additives in place of service contracts.

10 Easy Ways To Keep Your Flight Attendant Happy

10 Easy Ways To Keep Your Flight Attendant Happy

A happy flight attendant makes for a happy flight, and 24-year-old flight attendant Brandi Lynne has a list of 10 things you can do to make your next flight a little more enjoyable…

EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison’s mechanic said that Jiffy Lube’s attempted transmission fluid flush could have caused “catastrophic car damage” if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.

Verizon's New Marketing Pitch: Squirrels Eat Old Phone Lines So Upgrade To FiOS For Guaranteed Service!

Verizon's New Marketing Pitch: Squirrels Eat Old Phone Lines So Upgrade To FiOS For Guaranteed Service!

Verizon told Debbie that upgrading to FiOS was the only way to guarantee uninterrupted phone service because apparently, Verizon’s old copper lines are no match for the insatiable appetite of copper-munching squirrels. Never mind that FiOS doesn’t work during a blackout for more than a few hours, or that Debbie’s problem had nothing to do with hungry squirrels…

Reach Samsung Escalated Customer Service

Reach Samsung Escalated Customer Service

Tier 3: Case Management: 1-888-685-1358

Update: Verizon Changes Mind, Says It Will Give Refunds To Storm Victims If They Ask For Them

Update: Verizon Changes Mind, Says It Will Give Refunds To Storm Victims If They Ask For Them

Since we first posted this, Verizon has changed its mind and announced that it will provide service credits to storm victims in Southern Illinois who were without service for most of the month. The credits won’t be automatic; to qualify for them, affected residents must call 800-837-4966 (1-800-VERIZON) to tell the company that they were without service.

Swine Flu Fanatics Kick Man With Sniffles Off Airplane

Swine Flu Fanatics Kick Man With Sniffles Off Airplane

James says he got ejected from his United Airlines flight because he had a cold and some of the other passengers wigged out, fearful of becoming swine flu victims. His letter, and its surprise ending, inside…

Help, Audi Fixed My Car And Now The Trunk Fills With Water Whenever It Rains

Help, Audi Fixed My Car And Now The Trunk Fills With Water Whenever It Rains

Andrew brought his car to Audi of Downtown L.A. for routine warranty work, but left with a trunk that overflows whenever it rains. When Andrew complained to the dealership’s staff, he was told to take his business elsewhere.