Savvily taking the proactive route rather than suffering customer backlash, Netflix is sending out emails with account-specific links that users can click on to save 5 percent off their next bill. [More]
Cold callers who work for cable service providers are known to be hard sellers, but Time Warner Cable stepped a few miles over the line by disconnecting a potential customer’s Verizon service and sending a technician to install TWC service — all this after the customer repeatedly turned down TWC’s overtures begging them to switch over. [More]
Skype went down early this morning because on an unspecified “software problem.” According to Skype’s website, the outage may last from 12 to 24 hours.
ber-lawyers. The CSR explained as he typed that he was listing Tony’s reason for canceling as: “Customer… lacks… the… courage… to… stay… with… us… due… to… litigation.” Tony’s letter to Vonage, after the jump: