Restaurant Kicks Out Blind Man And Service Dog, Gets Schooled On ADA

Restaurant Kicks Out Blind Man And Service Dog, Gets Schooled On ADA

Service dogs are able to help people with a wide variety of problems, from diabetes to seizure disorders to blindness. Whenever there’s a controversy over whether a service dog dog should be allowed inside a business, we frequently hear that an employee told the disabled person, “you’re not blind!” Recently in California, though, a blind man, his family, and his service dog visited a restaurant and were told that Dogs Are Not Allowed. [More]

Starbucks Employee Asks Woman With Service Dog To Leave Because There’s “No Proof” He’s A Service Animal

Starbucks Employee Asks Woman With Service Dog To Leave Because There’s “No Proof” He’s A Service Animal

Starbucks is once again making headlines for an employee’s reaction to a customer with a service dog. And once again the coffee shop seems to be in the wrong – and apologizing. [More]

TJ Maxx Store Orders Customer To Put Service Dog In Cart Or Leave

TJ Maxx Store Orders Customer To Put Service Dog In Cart Or Leave

A woman was shopping at a New Hampshire TJ Maxx with her service dog when the store manager asked her to put the animal in a shopping cart instead of allowing it to walk on the floor. She refused, saying that the dog wouldn’t fit in the cart, and was asked to leave the store. Now she’s taken her story to the media, and TJ Maxx has apologized. [More]

Walgreens Ejects Customer With Service Dog: Were They Justified?

Walgreens Ejects Customer With Service Dog: Were They Justified?

Over the weekend, a news story out of Texas about a man asked to leave a Walgreens store because of his service dog spread across the Internet. The important question is, should we be filled with righteous fury at the store, or at the dog-toting shopper? While asking the pair to leave could have been handled more graciously, the important question is whether the dog is a service animal at all. [More]

Veteran: American Airlines Staff Kicked Me And My Service Dog Off Plane

Veteran: American Airlines Staff Kicked Me And My Service Dog Off Plane

Many Americans legitimately use service dogs to help them get through life with post-traumatic stress disorder. The animals help their owners not by providing emotional support (they do that, too) but by disrupting terrifying stress reactions. This qualifies many PTSD animals as service dogs under the Americans with Disabilities Act, but some companies refuse to agree. Like American Airlines, which kicked an Army retiree and his dog off a flight between two cities in Florida. [More]

Another Ignorant Restaurant Employee Assumes That Only Blind People Have Service Dogs

Another Ignorant Restaurant Employee Assumes That Only Blind People Have Service Dogs

How many times do we have to go over this? When someone enters a business with a dog and says, “This is my service dog,” the correct answer is not “You aren’t blind!” Yet a Texas Marine veteran says that he was asked to leave a restaurant because he brought his service dog in training into the establishment. [More]

Starbucks Employees: Don’t Say “You’re Not Blind!” To A Disabled Veteran With A Service Dog

Starbucks Employees: Don’t Say “You’re Not Blind!” To A Disabled Veteran With A Service Dog

People and dogs have been cooperating for thousands of years now. It’s our thing. In the modern world, it’s generally not okay to take your dog shopping, on a plane, or to Starbucks unless it’s a service dog trained to perform some kind of function other than being a fun pet. Not everyone knows this, which leads to some unfortunate situations…like the experience that a man had at a Houston Starbucks when he and his service dog were questioned at the door. [More]

(CBS Chicago)

Legally Blind Man And Service Dog Kicked Off Plane Before Takeoff

It’s bad enough being stuck on an indefinitely-delayed plane when you’re a human who can play with an iPad or enjoy a book or something, but imagine being in that situation as a dog. Even the best-trained service dog must get tired of being crammed under a seat. When one guide dog became restless while a US Airways Express flight waited to take off, he and his owner were kicked off the flight. [More]

Community Protests Restaurant That Kicked Out Veteran And His Service Dog

Community Protests Restaurant That Kicked Out Veteran And His Service Dog

The owner of a Massachusetts restaurant thought that he knew what service dogs look like, and the terrier in his dining room didn’t fit the profile. “It just looked like a regular mutt,” he told a reporter. Not like the guide dogs for the blind or alert dogs for the deaf that most people picture when they hear the words “service dog.” He threw the dog and his owner out of the restaurant, prompting boycotts and howls of protest. [More]

(K9s for Warriors)

Restaurant Says ‘No Pets,’ Tries To Make Iraq Vet And Her Service Dog Leave

Melissa is a war veteran who has post-traumatic stress disorder and is able to function with the help of a service dog trained to help vets like her. She and her husband were recently strongly encouraged to leave a restaurant where they had dined with the dog before. No matter what kinds of documents or federal government websites she showed, the waitress, manager, and owner all insisted that the dog needed to leave…without actually telling the couple to get out of the establishment. [More]

Wawa Pays $12,500 To Kicked-Out Customer With Service Dog

Wawa Pays $12,500 To Kicked-Out Customer With Service Dog

Many people in Pennsylvania and New Jersey speak highly of the Wawa chain of convenience stores. Which is why it was a bit of surprise to folks in the area when a man was kicked out of a store earlier this summer because he brought his service dog into the building. Now the chain has not only agreed to fork over a bit of cash to the customer, but to also make sure its employees don’t repeat the mistake. [More]

Disabled Vet Says United Employees Kicked His Service Dog, Asked Him If He Was Retarded

Disabled Vet Says United Employees Kicked His Service Dog, Asked Him If He Was Retarded

The founder of a group that places service dogs with disabled vets says he went through a 48-hour ordeal at Dulles airport outside Washington, D.C., this week and that not only did United Airlines employees kick his service dog twice, but one staffer actually insulted him in public. [More]

Popeyes Customer With Service Dog & Popeyes Manager Tell Two Completely Different Tales

Popeyes Customer With Service Dog & Popeyes Manager Tell Two Completely Different Tales

UPDATE: Popeyes has issued an apology to the customer, though it appears to be standing by its original claims. [More]

Why Is There A Dog Sitting At The Table At Outback Steakhouse?

Why Is There A Dog Sitting At The Table At Outback Steakhouse?

If they knew what an Outback Steakhouse was, most dogs would want to visit there as often as possible. But non-service dogs aren’t allowed inside. Reader Erik and his wife recently attempted to dine at Outback, but the presence of another customer’s large, poorly behaved ostensible service dog drove them out of the restaurant. [More]

TJ Maxx Subsidiary Kicks Out Girl With Service Dog, Apologizes, Then Kicks Her Out Again

TJ Maxx Subsidiary Kicks Out Girl With Service Dog, Apologizes, Then Kicks Her Out Again

After an autistic girl and her service dog were wrongly kicked out of a discount clothing store owned by TJ Maxx, the district manager profusely apologized and gave them a $25 gift card to pick out anything she liked. When she returned and tried to use the gift card, store staff kicked her out for having a service dog again. Looks like someone didn’t get the memo. [More]

Continental Sorta-Apologizes For Not Allowing Service Dog On Flight

Continental Sorta-Apologizes For Not Allowing Service Dog On Flight

Last month, Continental wouldn’t let Jessica bring her service dog on a flight because a ticket agent thought she was pulling one over on the airline. Now Continental has finally responded to Jessica’s complaint. She said the company is admitting partial fault in the dust-up, writing the agent’s “failure to provide you with the correct information would be considered a violation of federal disability law.” [More]