Regulators, Manufacturers, Dealers, And Mechanics Get To Read About Car Defects — But Not Consumers

Regulators, Manufacturers, Dealers, And Mechanics Get To Read About Car Defects — But Not Consumers

The thirteen-year-long mess of the GM ignition switch recall was, in part, a failure to see and identify patterns in the data. Over the course of a decade, individual consumers lodged complaints that, put together, could have revealed the whole problem sooner. But nobody got to look at the whole, because all of the service bulletins that carmakers like GM send to the National Highway Traffic Safety Administration go into its database… and never come back out. Too bad so sad, says NHTSA, but lawmakers and auto-safety advocates are hoping to change that. [More]