Consumerist
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apologies
Senate Sergeant at Arms Joins Facebook To Apologize To Inaugural Ticket Holders
The Senate's Sergeant at Arms, Terry Gainer, joined Facebook to deliver a picture perfect apology to the survivors of the so-called Purple Tunnel of Doom, a group of several thousand people who were kept out of President Obama's inauguration even though they had tickets. It takes a superior apology to address a colossal failure, and Gainer certainly delivered. The sincerity and completeness of the apology easily make it one of the best mea culpas we've ever seen. More »
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