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REMINDERS: Print out the website before you go to the store. Reader Jim ran into some price matching shenanigans at JCPenney: He tells me that if I had tried to purchase over the web, I'd have actually paid $119.99. I tell him that my wife and I have been JcPenneys customers for a long time. We've bought clothes, bedding, all kinds of stuff and recently dropped $200 on cookware. He says to me, "Well, the price is $119.99 and it does show $79.99 as the sale price in the web site. I'll tell you what, I'll split the difference with you."
[JSStudios]
secret website
secret website
Best Buy Refuses To Stop Misleading Customers With Secret Website
Once again a reader contacts us to complain about Best Buy misleading their customers with an in-store only website that looks identical to the "real" website—except for the prices. More »
best buy
Best Buy Still Embracing Deceptive In-Store Kiosks
Best Buy still uses a secret internal website to deceive customers, according to the L.A. Times. The website appearing on in-store kiosks resembles Best Buy's official site in every way, except for the prices. Connecticut Attorney General Richard Blumenthal was surprised to hear that his investigation failed to end Best Buy's bait-and-switch, telling the L.A. Times: "We thought Best Buy had addressed this. That's what they said to us. Apparently that's not the case." A tipster in Virginia also reports the continued existence of the secret website. More »
update
Best Buy Adds Disclaimer To Secret Website
In response to being sued and humiliated on the internet over their "secret website," reader MK says Best Buy has added a disclaimer that warns customers that the in-store kiosk doesn't display the same prices as the public website. More »
best buy
UPDATE: Best Buy Still Using Its Secret Website
As you know, Best Buy has confirmed the existence of a second "secret" website that looks identical to BestBuy.com, but has different prices and is only available inside Best Buy stores. This misleading website has been shown to customers who come into Best Buy stores looking to price match a product seen on the website. Best Buy is currently under investigation in Connecticut, but it seems as if at least one store is still showing customers the "secret" website instead of the real one. Reader Christopher writes:I have read on your website about deceptive practices involving Best Buy where they advertise one thing on their website for a price, and then it is different when you go in the store.More »
