<![CDATA[Consumerist: seats]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: seats]]> http://consumerist.com/tag/seats http://consumerist.com/tag/seats <![CDATA[ In Canada, the supreme court has ruled that ... ]]> In Canada, the supreme court has ruled that obese people have the right to two seats for the price of one on flights within Canada. [Yahoo!] (Thanks, Steven!)

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Consumerist-5095677 Fri, 21 Nov 2008 11:05:48 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5095677&view=rss&microfeed=true
<![CDATA[ Airlines Have Bumped 343,000 Passengers This Year ]]> Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments...

Travelers can now receive up to $400 if they are involuntarily bumped and rebooked on another flight within two hours after their original domestic flight time and within four hours for international. They are eligible for up to $800 in cash if they are not rerouted by then. The final amount depends on the length of the flight and the price paid for the ticket.

Even stricter rules apply in Europe, where compensation ranges from 125 euros (about $185) to 600 euros (about $888), depending on the length of the flight and the amount of time the passenger will be delayed.

Compensation must be paid immediately in cash, or with a voucher if the passenger accepts it, and the airline must offer a choice of a refund, a return flight to their departure city or an alternative flight. Volunteers also receive compensation, which they negotiate with the airline.

Passengers are learning, however, that if an airline does not get enough volunteers at a lower figure, they might be able to bid up the offer, and also obtain sweeteners that include vouchers for meals, hotels, transportation and even plane tickets.

Baiting the bump is a proud tradition for many thrifty travelers. If negotiating provides a cathartic prelude to vacation, read our guide for getting bumped.

If your trip can't wait for vouchers and cash, we also have a handy guide for holding onto your seat.

As Overbooked Flights Rise, So Do Payoffs for Those Who Are Bumped [The New York Times]
(Photo: Getty)

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Consumerist-5040972 Over ]]> a ]]> As ]]> Getty) Travel ]]> our ]]> ]]> . If ]]> Travelers ]]> . Baiting ]]> Sat, 23 Aug 2008 19:30:56 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5040972&view=rss&microfeed=true
<![CDATA[ Passenger Only Gets Half Her Seat On Delta Flight ]]> mmmfft Julie found that only about half of her seat was available due to the size of the passenger next to her. The passenger was apologetic, but obviously couldn't magically shrink her body mass and make more room. Julie asked if she could purchase a seat in first class but was told they were sold out, and there were no more seats available. "A flight attendant suggested that the only way to change my seat was to 'find a cute boy or girl' and sit on their lap." Instead, she spent the flight half in her seat and half in the aisle. When she emailed a complaint to Delta and asked for a refund, they thanked her for her feedback.

Julie asked Christopher Elliott, ombudsman for National Geographic Traveler, for advice. His suggestion will sound familiar to Consumerist readers: escalate it! "You could have—and should have—appealed this to someone higher up." When Julie took his advice, Delta apologized and gave her a $250 voucher.

As far as plus-sized passengers go,

Delta, and most of the other network airlines, tends to look the other way when someone unusually tall or wide boards their aircraft. At least one carrier, Southwest Airlines, doesn't. It requires that plus-sized passengers buy an extra seat (but they get their money back if there are empty seats). I could find no policy regarding these above-average travelers on Delta's Web site, which says to me that your seatmate wasn't out of line in booking only one seat.

(Thanks to Jim!)

"Hey, where's my airline seat?" [MSNBC]
(Illustration: Getty)

]]> Consumerist-351505 Fri, 01 Feb 2008 08:39:14 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=351505&view=rss&microfeed=true <![CDATA[ JetBlue Flight Attendant Takes Revenge On Passenger Who Asked Her To Stop Speaking Loudly ]]> A JetBlue flight attendant threw a hissy fit when a passenger failed to return her jammed seat to the upright and locked position. The stewardess admitted that the seat's spring was broken, but still gave the passenger a "warning card" and had airport security meet the plane at the gate. Why? A fellow passenger explains, after the jump.

I was on Jetblue flight 324 that left Las Vegas Christmas night and arrived in Washington DC this morning.

I fell asleep and slept through most of the flight. I remember waking up as I heard the captain announce that we were close to Washington DC.

Around then a short blonde female crewmember with a nasal voice (didn't catch her name) began loudly arguing with a lady in the row across from me. The crewmember kept yelling at the lady to put up her young son's seat, and the lady was trying, but the seat wouldn't budge. The crewmember repeated her request to put the seat up several times, and the woman struggled with her seat, arguing that it wouldn't move.

The crewmember said that she was putting in a "warning card" and that the woman and her kids would be met by airport security on the ground.

The crewmember went to the front of the plane, then came back and started yelling at the woman again. At this point, the woman asked the crewmember to try putting up the seat herself. The crewmember struggled with it, admitted that the spring was broken, but said that since the woman was so rude, security would still be meeting her.

About then, the plane touched down. I looked down and noticed I wasn't wearing a seatbelt and that none of my stuff was stowed. I had swapped seats with someone so I could have an empty seat next to me and my carry on bag was on that seat.

I was really confused. The crewmember seemed to have really overreacted to that woman's kid's seat being back an inch or so, but she hadn't even noticed that my stuff wasn't stowed. (I would have stowed it if she'd reminded me about it, I just went from being asleep to watching the argument to feeling the plane set down.)

As I left the plane, I was mentioning my confusion to a man who had been sitting near me. I couldn't imagine why the crewmember was so quick to get the woman in trouble while not even noticing me. He supplied the answer. Apparently, the crewmember had been loudly talking during the night and her voice kept waking up the woman's kids. (The woman, her kids and I were in the last row of the plane, and the blonde crewmember was in the back.)

So the woman had complained about the crewmember making so much noise. Twice.

As I left the plane, I saw airport security interrogating the woman as her freaked-out children watched. That image is still bothering me.

I get that air safety is really important and the unruly passengers can cause a lot of problems. But from my perspective, this really looked like the blonde crewmember called the police not because the woman was creating a disturbance, but because the woman had gotten her in trouble earlier in the flight.

I love your airline and have recommended it to my friends. I get that this was an isolated incident and I will fly Jetblue again. Your customer service has been awesome literally every time I've flown with you, except for today.

All that said, I really think this crew member is, to put it bluntly, a whackjob who is better suited to working for one of your more sadistic competitors.

At the very least, she needs a talking to.

Thanks

Don't worry, JetBlue. Even good airlines have bad apples. Just ask Southwest.

(Photo: Getty Images)

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Consumerist-338901 Sat, 29 Dec 2007 13:00:07 EST Carey http://consumerist.com/index.php?op=postcommentfeed&postId=338901&view=rss&microfeed=true
<![CDATA[ POLL: What About Airlines Using Backwards Seats? ]]> Airlines are said to be considering using some seats that face backwards, alternating with forward-facing seats. The proposal aims to both fit in more fare-paying booties, and provide more leg room.

Gawker Media polls require Javascript; if you're viewing this in an RSS reader, click through to view in your Javascript-enabled web browser.

— BEN POPKEN

Looking backward: Airlines considering alternating forward and rear-facing seats [Upgrade: Travel Better]

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Consumerist-253085 Tue, 17 Apr 2007 18:05:39 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=253085&view=rss&microfeed=true
<![CDATA[ SeatGuru: Avoid Crappy Airline Seats ]]> Commenters mention this site a lot, and BoingBoing wrote it up today, so we thought it would be a good time to link to it. SeatGuru is a site featuring seating charts for aircraft on all major carriers. Their charts tell you important things like, does this seat smell of satanic beer farts and airplane toilet chemicals? The charts also have important information like what sorts of meals will be served on the flight. Nifty, nifty. —MEGHANN MARCO

SeatGuru [Via BoingBoing]

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Consumerist-223698 Thu, 21 Dec 2006 17:41:13 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=223698&view=rss&microfeed=true