When we recently spoke with a Best Buy executive about what could set it apart from its competitors, he talked about the ability to order online and pick up in-store the same day, saying “You can’t do that from anybody else.” The folks at Sears would like to disagree. [More]
A Precise Timeline Of How Sears Screwed Up Selling A Car Battery
By October 6, 2011
Dennis found a $5 off code to purchase a new car battery from Sears, but assumed that ordering his item online and then picking it up at the store would not be a two-day odyssey involving a half-dozen employees and an order that somehow only materialized once it was canceled. He did things the old-fashioned way and just bought a battery at the physical Sears store. Now he has to wait seven to ten business days for his refund for the original order. [More]
The Item You Ordered From Sears May Or May Not Have Ever Existed
By January 20, 2011
Michael admits that he probably should have known better than to order something from Ssears.com and…well, to expect it to show up. What he didn’t expect was to spend two suspenseful weeks where the retailer apparently wasn’t sure whether the items had been shipped, would be shipped, were in stock, were ever in stock, or actually existed. At least that’s how it sounds to us. This is impressive even by typical Sears standards. [More]
Sears Offer To Mail Customer Missing Key To Floor Model Snowblower
By September 6, 2008
Aaron visited Sears to pick up a new Craftsman snowblower he bought for 10% off on Sears.com, but the store only had one floor model in stock. Aaron agreed to take the unit after staff assured him that it came with a warranty, manuals, and all the things normally bundled with new snowblowers. Of course, Sears couldn’t find either the manual or the keys. A salesman promised that “Ray from Lawn & Garden” would mail the key whenever he returned, an offer Aaron refused. The salesman then offered a key from another snowblower, promising “the keys are basically universal.” That key didn’t work because, as a different associate later discovered, the unit was missing its electric start socket.
