At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'

At Sears Card, 24-Hour Customer Service Means 'Whenever We Feel Like It'

Citibank now administers the Sears Card, but in order to keep their branding consistent, Citi is sure to keep the experience of dealing with Sears Card just as confusing and customer-unfriendly as dealing directly with Sears. That’s what Cat discovered while trying to contact their customer service, anyway. While the number on the card promises “24-hour customer service,” in the evening, there’s actually no way to get through. [More]