(snailbooty)

The Smartphone Killed The Department Store Portrait: Photo Company Closing All Locations

Your mother would yell at you to pull a comb through your tangled hair, tuck in your brother’s shirt for the third time and your dad would awkwardly stand behind everyone with his hand on your mom’s shoulder. It was family portrait time, and for many Americans, it happened inside a department store. But one company that operates thousands of locations in mostly Sears and Walmart stores announced it’s shuttering its shutters for good. [More]

Because it involves gas and stuff

You Really Don’t Need To Pay $70 For LPG Conversion Kit Delivery From Sears (Or Anyone)

Matthew bought a gas dryer, but needed one that runs on liquid propane. He only discovered this after installation. No big deal: you can get a little tiny converter, which fits in a small padded envelope. Or would, if Sears were willing to mail it. Which they are not. [More]

Worst Company In America Round 2: Walmart Vs. Sears

Worst Company In America Round 2: Walmart Vs. Sears


Let the next round begin! Now that these two retailers have a taste for blood, it’s time to sic them against each other in WCIA Ball Pit of Doom and Generalized Anxiety, But Mostly Doom! [More]

Meet Your Worst Company In America Not-So-Sweet 16!

Meet Your Worst Company In America Not-So-Sweet 16!

Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]

Worst Company In America Round 1: Sears Vs. JCPenney

Worst Company In America Round 1: Sears Vs. JCPenney


To mark the halfway point in the first round of WCIA, we bring you this fight between two department stores that are wildly adored… in an alternate universe where it’s still 1985. [More]

Sears does allow customers to order online and pick up in-store the same day.

Sears Takes Issue With Best Buy’s Same-Day In-Store Pickup Claim

When we recently spoke with a Best Buy executive about what could set it apart from its competitors, he talked about the ability to order online and pick up in-store the same day, saying “You can’t do that from anybody else.” The folks at Sears would like to disagree. [More]

(zeebahtronic)

Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

Yech.

Sears Saves The Day When Self-Cleaning Oven Fails And Whirlpool Shrugs

A few weeks ago, we shared some photos that reader Susan sent us of her new Kitchenaid oven. Its new-fangled self-cleaning system was pretty terrible at a key function: actually self-cleaning. “So… every time you want to clean your cool new oven, you’ll be scrubbing it yourself!” she wrote. That’s not a very good feature. [More]

(So Cal Metro)

Sears/Kmart Shop Your Way Rewards Program Not Very Rewarding

Stuey made a big purchase at Sears and ended up with a huge stack of Sears/Kmart ShopYourWay rewards points to spend. Well, that he could theoretically spend. The problem was that he couldn’t find anything he wanted that was available, didn’t come bundled with things that he didn’t want, and was eligible for purchase with rewards points. What could he do? That’s not very rewarding at all. [More]

(Great Beyond)

Sears Parts Direct Has A Different Definition Of ‘Rush Delivery’ Than I Do

Mike needs a part for his home’s heating system. He lives in Georgia, so the cold weather isn’t as urgent an issue as it would be if he lived up north, but it’s still necessary. He needed rush delivery, but instead Sears didn’t even notify him when the part went on backorder. After two weeks, it finally showed up. And by “it,” we mean “the wrong part.” [More]

The numerous restrictions on this coupon are highlighted in yellow.

The Sears Coupon That’s So Restrictive, It’s Convinced Me To Shop Elsewhere

Consumerist reader Cliff recently received this coupon for $5 off any purchase of $25 or more from Sears. Seemed generous enough of the retailer. That is, until he looked at the manifold restrictions put on the offer. [More]

Sears’s Definition Of ‘In Stock’ Differs From Reality

Sears’s Definition Of ‘In Stock’ Differs From Reality

Matt needed a new refrigerator, and he needed one quickly. Well, his tenant did, and he needed to pay for it. He saw that Sears had one available for immediate delivery, and even advertised on their site that they could help consumers out in appliance emergencies. Sweet! Only their definition of “in stock” differs from the real meaning of that term. The refrigerator isn’t in their warehouse. They can’t deliver it. They’re waiting to get more from the manufacturer, and have to leave Matt and his tenant in limbo. [More]

(Great Beyond)

Former Sears Employee Attempts To Explain The Shipping Gang’s Apparent Distaste For Boxes

There are some retail processes and procedures that no matter how often we write about them, we just can’t wrap our heads around the logic behind them. If there even is any, of course. That’s why we were happy to hear again from our friend, a former Sears employee who just so happened to work in order fulfillment for the company. He wrote in to shed some light on why the company would ever ship something without a box. [More]

Hey, it's in box already. Who needs another one?

Sears Apparently Saving On Shipping Costs By Sending My Item Without A Box

Here at Consumerist HQ we’ve seen more than our fair share of items that have been ridiculously over-packaged, which while it’s a wasteful, silly exercise in shipping, it’s probably preferred to receiving a battered item. Consumerist reader Hui has a bone to pick with Sears’ shipping gang, as the company just can’t seem to find a simple box to send his items in. [More]

(Tortuga One)

Why In-Store Pickup Is Kind Of Weird

Jeremy blames the strangeness of his recent electrical cord reel puchase on Sears, but nothing about it was peculiar to that retailer. There was a $20 discrepancy in price for the same item online rather than in the store. Now, few stores price-match online retailers or price-match themselves. What they do offer is in-store pickup for your online order. Jeremy took this to its ridiculous but logical conclusion and purchased his item online, then carried it to the pickup area and out the door. [More]

(hep)

Sears Dishwasher Breaks After 3 Weeks, Or Doubles As Automatic Floor Mopper

Kat didn’t say why she thought it would be a good idea to get a new dishwasher from Sears, but it didn’t seem like such a bad idea at the time, either. As an American over the age of twenty, she most likely remembers a time when the Kenmore brand name denoted quality, appliance salesmen didn’t kick you out of the store to go home and shop online, and dishwashers were supposed to last for longer than three weeks. [More]

(Mark 2400)

Sears’ Manifesto-Writing Chairman Eddie Lampert Will Take Over As Fifth CEO In 7 Years

Once upon a time, a man won an award for being the “Worst CEO of the Year” without actually being the CEO of anything. Who is this man? Well, he’s the next CEO of Sears. Constant readers of Consumerist will be familiar with Mr. Eddie Lampert, the chairman of Sears Holdings and mastermind of the Kmart/Sears merger. Eddie is a big thinker. He famously published a 15-page  manifesto in 2009 which covered everything from the  economic meltdown to civil liberties, and contained a suggested reading list that included free-market Austrian economist Friedrich Hayek.
[More]

(frankieleon)

Sears Sends Appliance Installer Who Charges Extra To Do Crappy Job

Josh needed a water softener for his new house, so he went to Sears and used their installation service. Maybe he should have known that things weren’t about to go well with the installer when they showed up and charged an extra hundred dollars. Then he got home and discovered a puddle in his basement. The install was sloppy, and the water softener’s drainage hose emptied into his basement’s sump pump and thus out of the basement. Or so the installer thought. Josh’s basement doesn’t actually have a pump. [More]