Sears, Kmart Recall Kenmore Fan Heaters Because They Are Not Supposed To Catch Fire

Sears, Kmart Recall Kenmore Fan Heaters Because They Are Not Supposed To Catch Fire

While flames have long kept humans warm during cold weather, fire is not the intended output of a Kenmore heat fan. That’s why Sears and Kmart have recalled 43,000 of the fans and will be issuing refunds to customers who bought them. [More]

Sears Admits: People Only Come To Our Stores To Park

Sears Admits: People Only Come To Our Stores To Park

This holiday season, Best Buy is embracing their reputation as America’s Amazon showroom in their marketing. It’s not clear yet how well this strategy is working, but another retailer has an ad campaign based on the same concept: embracing and turning around what consumers make fun of them for. This commercial for Sears that’s currently on the air takes a perceived weakness (Sears has vast, empty parking lots) and turns it into a selling point. Kind of. [More]

Sears Chat Rep Orders Wrong Dishwasher: That’s Your Problem

Sears Chat Rep Orders Wrong Dishwasher: That’s Your Problem

It all seemed to go so well. When a California man saw a great Cyber Monday deal on a Kenmore dishwasher at Sears, he hopped right on that. $700 off a $1419 appliance? Yes, please. When he learned that the order was in error, though, and he could only have the great price for a dishwasher in the wrong color, who was at fault? Sears wanted him to pay the difference. [More]

Sears Really Will Spin Off Lands’ End, Won’t Make Any Cash From It

Sears Really Will Spin Off Lands’ End, Won’t Make Any Cash From It

As part of Sears’ exciting new plan of ditching any businesses that consumers actually like, the company announced today that it will be spinning off Lands’ End. The catalog company, which sells decent-quality clothing for middle-aged people, has been part of Sears since 2001. Instead of selling off the business, Sears plans to spin it off as its own entity, as it did with Sears Outlet and Hometown stores last year. [More]

(tjean314)

Boarded-Up But Open Sears Cited For Urban Blight

Rioters destroyed storefronts in downtown Oakland, California five months ago, filling the area with sadness and boarded-up windows. All of the businesses have fixed up their public faces except one. One retailer’s huge building still has boarded-up windows and looks abandoned. Local residents call the blighted storefront “depressing,” and the city issued a citation for “blight.” The blighted business? Sears. [More]

Sears Commercials Through The Decades: Jingles, Car Repair, Bruises

Sears Commercials Through The Decades: Jingles, Car Repair, Bruises

Sears: it was an iconic American retailer, and now has become more of a cautionary business tale as it struggles for relevance and tries to shed more real estate and scrap itself for parts. Many years ago, though, Sears was a central shopping experience in Americans’ lives. Americans who bought boom boxes and played “Space Invaders.” [More]

Google Helpouts Are Live, And Lots Of “Experts” Are Giving Out Free Advice

Google Helpouts Are Live, And Lots Of “Experts” Are Giving Out Free Advice

In August, Google announced the creation of Google Helpouts, a live chat service that lets semi-vetted, self-declared experts in any number of fields make themselves available for help, guidance, and tutorials for a price. The service is finally live, and in some categories, there are plenty of people willing to give their advice away for free, along with a number of retailers hoping you’ll come to them for help. [More]

Kmart To Open At 6 A.M. On Thanksgiving For Shoppers Who Hate Their Families

Kmart To Open At 6 A.M. On Thanksgiving For Shoppers Who Hate Their Families

Just in case you hate your family so much that you can’t wait until 8 p.m. on Thanksgiving to pretend that shopping at Macy’s, JCPenney, or Sears is more important than spending the holidays with your “loved ones,” Kmart — the store you used to buy socks at before the Walmart opened in your area — has decided to open at 6 a.m. on Thanksgiving to give you shelter from nagging questions about your job, love life, hair, friends, and why you never call. [More]

(Great Beyond)

Sears Even More Doomed Than Usual, Considers Spinning Off Auto Centers And Land’s End

As anyone who has read Consumerist or casually browsed any business section knows, Sears is not doing well. Our ongoing joke for years has been that Sears is a vast anti-capitalist prank, since no business that’s actually out to make money could stay so institutionally awful for so long. Today, the company announced that two of its most viable divisions may get kicked out of the nest: Lands’ End and its auto centers. [More]

18 Photos That Prove The Impending Demise Of Sears

18 Photos That Prove The Impending Demise Of Sears

As we’ve often discussed on this site, Sears doesn’t seem to want to sell merchandise to customers anymore. They’re apparently more interested in selling the real estate that their stores sit on. We know many talented and dedicated Sears employees, but the big picture remains grim. Want concrete proof that will make you sad? You could visit your local store, or just look at these pictures. [More]

(petekraynak)

Man Holds Protest Vigil Outside Of Sears Over Radiator Warranty

The nice thing about being retired is that it gives you lots of time to pursue old or new hobbies. You could plant an expansive garden, take up woodworking, do volunteer work, or play bingo. Then there’s what a 70-year-old Idaho man is doing: spending 6-8 hours a day picketing a Sears store in Virginia. [More]

(meg)

Sears Settles With New York Over Deceptive Refunds

For more than two years, Sears offered “Come Back Cash” promotions that rewarded customers with Sears gift cards for purchases over certain qualifying thresholds. But if a customer returned an item, they would have the proportionate value of that gift card deducted from the refund, even if the total value of the purchase was still above the threshold for meriting a gift card. [More]

Sorry: Sears Won’t Be Giving Members $6,000 In Points For Purchasing $45 Worth Of Stuff

How exciting! Or not. How sad. Sigh.

Typos can be quite harmless at best (No, this is not he best post over, it’s the best post ever, etc), and disastrous at the worst. Right in the middle there’s just plain embarrassing, an area Sears is inhabiting today after sending an email to its Shop Your Way rewards members touting an offer of $6,000 worth of points just for purchasing $45 worth of kids’ products. The deal is a lot less exciting than all that. [More]

Sears Lost Even More Money This Quarter Than Experts Expected

Sears Lost Even More Money This Quarter Than Experts Expected

No one with any sense of how capitalism works would expect the profit and loss numbers out of Sears Holdings Corporation this week to be good. It turns out, though, that the company lost even more money in the second quarter of 2013 than experts had anticipated, and needs serious help to get out of its downward slide. [More]

Rein in those high prices, Sears.

Amazon Dominates Sears’ Prices In The Bondage Accessories Market

Full disclosure: I know nothing about the bondage accessories market — what’s good, what’s bad, what’s very, very bad — but I do know how to spot a low price. And while it’s admirable that Sears is branching out to third-party vendors outside of the tools and home goods sections, if you’re gonna sell a customer a harness, at least try to compete with Amazon’s prices. [More]

Sears Sells Cabinets Full Of Sensitive Employee Info At Office Liquidation Sale, Tells Buyer To Leave Files On Loading Dock

Sears Sells Cabinets Full Of Sensitive Employee Info At Office Liquidation Sale, Tells Buyer To Leave Files On Loading Dock

For some of us who buy used furniture, there’s always the hope that you’ll uncover a copy of the Colonel’s Secret Recipe, the original Coca-Cola formula, or maybe a print of the director’s cut of Highlander 2: The Quickening. One Chicago man recently purchased some old file cabinets from Sears and discovered something not quite exotic, but very sensitive, when he discovered hundreds of employee records inside. Complicating matters, no one at Sears seemed to care. [More]

This sells on Marketplace for $32,995.00

Would You Buy A $33,000 Rolex Watch From Sears?

When you shop at Sears, what are you looking for, usually? Some kind of appliance, a set of tools, perhaps a lingering sense of dissatisfaction for the whole retail experience, that kind of thing. As for designer handbags and flashy watches that cost more than the annual salary of many Sears shoppers? That’s not the usual fare. Not anymore: Bring on the $33,000 Rolex watches and the $4,000 designer purses, says Sears CEO Eddie Lampert, issuing instructions from his Florida bastion. [More]

(Great Beyond)

Buy A Plan From Sears Home Services, Get Even Less Service Than Before

Doug was working from a false assumption. He thought that the entity called “Sears Home Services” actually had the ability to diagnose and repair home appliances. Maybe someone around the office does, but none of the technicians who came out to work on his Kenmore washer and dryer seemed to know how to fix it. They were happy to sell him a service plan to cover the expense of those fruitless visits, though. [More]