Consumerist
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email addresses
Contact Sears Executive Customer Service
searscares@searshc.com
Brian J.
Senior Case Manager
"Sears Cares"(Photo: LancerEvolution)
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sears
Sears CEO's Phone Isn't Working
Sears CEO Bruce Johnson needs someone down to housewares to get him a new telephone. Reader Len called the executive office and was told "his phone isn't working, you have to call back." More » -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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call edward lampert
Reach Sears Executive Customer Service
To escalate a complaint at Sears past the completely useless 1-800 number, call 847-286-2500 and ask for Mr. Lampert's office (Ed Lampert is the chairman of the board). When the executive assistance picks up, tell them you want to file an "Executive Complaint." Said the reader who submitted this tip, "A single call to this group is actually well on my way to resolving a problem that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle." Don't forget to be calm, professional, and succinct when you speak with them. -
sears
I Can't Get A Loan, Sears Says I'm Dead
Claudia's father couldn't get a loan because Sears reported to the credit bureaus that he was dead. In fact, it was her mother who had died. After complaints, Sears credit cards, run by Citibank said they fixed the problem. Then Claudia's dad tried to get a loan but couldn't. His credit score was zero. More » -
phone numbers
Contact Sears Public Relations
Unlike other companies, Sears seems a fortress of indifference; our readers, even after arming themselves with our standard escalation kit, dash themselves against their facade like a spray across the face of a giant stone statue of Stalin that for some reason had found itself in the ocean. One reader says he's been able to get traction out of calling the Sears Public Relations department: 847-286-8371. " I have used this number before and things have worked out pretty well," he writes. It's worth a shot, especially if we're talking about $1070 they're refusing to refund for a TV they never delivered.
(Photo: Sister72)
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sears
Need A $34.95 Warranty Covered Part? That'll be $65 For The Useless Service Call
Dear Mr. Lewis,
More »I'm sure you are quite busy so I would like to thank you now for taking the time to address the concerns of a long time Sears customer. I'll give you a brief explanation of my problem followed by a more detailed version of my experience if you are interested.
Basically, Sears won't replace a warrantied $34.95 part without paying a minimum of $65.00 for a service call, "it's policy". I know what part is broken and would simply like to exchange it for a working part. It will take me less then a minute to take off the bad part and replace it with the new one.
If you could help me out I would be most appreciative. Please see my contact information at the end of this letter. Here's the full version... -
executive customer service
Email The CEO Of Sears
The current email address for Aylwin B. Lewis, President & Chief Executive Officer of Sears, is alewis1@searshc.com.
An anonymous Sears employee provided this information after reading our post, "Sears Left Me Without A Refrigerator For 18 Days," a complaint letter written by a man who had to chill his familiy's insulin with bags of ice while waiting for a repair.
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small claims court
UPDATE: Sears.com Repeatedly Delivers Wrong Dryer, Doesn't Correct Website
We posted about how Ian started blogging his quest to get Sears to make up for delivering the wrong dryer, repeatedly. Now, the executive customer service types are ignoring his requests for a refund, despite their promises to do so in full. Ian has vowed to take Sears to small claims court-the last recourse for aggrieved customers. More » -
phone numbers
Contact Sears Executive Customer Service
Got a Sears complaint regular customer service can't handle? Kick it to the top. More »
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