(Great Beyond)

Sears Even More Doomed Than Usual, Considers Spinning Off Auto Centers And Land’s End

As anyone who has read Consumerist or casually browsed any business section knows, Sears is not doing well. Our ongoing joke for years has been that Sears is a vast anti-capitalist prank, since no business that’s actually out to make money could stay so institutionally awful for so long. Today, the company announced that two of its most viable divisions may get kicked out of the nest: Lands’ End and its auto centers. [More]

18 Photos That Prove The Impending Demise Of Sears

18 Photos That Prove The Impending Demise Of Sears

As we’ve often discussed on this site, Sears doesn’t seem to want to sell merchandise to customers anymore. They’re apparently more interested in selling the real estate that their stores sit on. We know many talented and dedicated Sears employees, but the big picture remains grim. Want concrete proof that will make you sad? You could visit your local store, or just look at these pictures. [More]

Sears Lost Even More Money This Quarter Than Experts Expected

Sears Lost Even More Money This Quarter Than Experts Expected

No one with any sense of how capitalism works would expect the profit and loss numbers out of Sears Holdings Corporation this week to be good. It turns out, though, that the company lost even more money in the second quarter of 2013 than experts had anticipated, and needs serious help to get out of its downward slide. [More]

No Yonana.

I Want To Buy A Sorbet Maker, Sears Keeps Hanging Up On Me

We have a hypothesis here at Consumerist. The Sears Holdings Corporation is no longer a retailer, but is only an anti-capitalist prank on a global scale. How else can you explain a company that has a global retail presence, yet seems determined not to sell anything? The latest chapter in this saga comes from Kelly, who wanted to buy a small kitchen appliance that turns frozen fruit into delicious sorbets. Sears, perhaps with a hangover and in desperate need of some personal space after spending the holidays with its more crass cousin Kmart, keeps hanging up on Kelly every time she calls to see whether the item is in stock. She’s taking the hint now. [More]


Kmart Overcharged Me For Layaway Order, Then Their Servers Ate It

Caroline’s Kmart layaway order was wrong. After she placed the order online, the contract came back $92 more than it was supposed to be. Well, okay, no problem: she could just call up Kmart and straighten it out. That’s why stores have a huge customer service staff. Except for how she called up Kmart and they told her to direct her problems to her local store. For an online layaway order. She’s been struggling with Kmart for a month now. The staff at her local store have been extremely helpful, but that doesn’t solve her core problem: she’s been overcharged for an order that still hasn’t shipped after being paid in full. [More]