When you’re a company that’s struggling not to lose customers and you’ve been trying to build yourself up to some semblance of your formal glory, everything matters and any negative news isn’t going to help. Sound the pity horn if you have one, because there’s yet more bad news for Sears: One of its suppliers is suing the company, saying Sears would “routinely and deliberately” cancel already placed orders and then refuse to accept delivery or pay up. [More]
Once upon a time, a man won an award for being the “Worst CEO of the Year” without actually being the CEO of anything. Who is this man? Well, he’s the next CEO of Sears. Constant readers of Consumerist will be familiar with Mr. Eddie Lampert, the chairman of Sears Holdings and mastermind of the Kmart/Sears merger. Eddie is a big thinker. He famously published a 15-page manifesto in 2009 which covered everything from the economic meltdown to civil liberties, and contained a suggested reading list that included free-market Austrian economist Friedrich Hayek.
Oh, by the way, KamberEdelson, the law firm that filed the class action against Sears over its website exposing customer’s purchase histories? They’re the same folks who successfully sued Sony BMG for selling all those DRM-riddled music CDs. Sears could be in trouble. [Washington Post]
Reuters reports a class-action lawsuit has been filed against Sears for its managemyhome.com site which allowed you to type in anyone’s name and address or phone number and get a record of everything they ever bought at Sears. The suit alleges that in doing so, Sears engaged in “unfair or deceptive” practices. Not too long after our post went up on Friday reporting on the matter, the purchase history feature was turned off. Sears said it had “turned off the ability to view a customer’s purchase history on Manage My Home until we can implement a validation process that will restrict access by unauthorized third parties.” Yes, a validation process, that would be good to have.