Be sure to read our Ultimate Consumerist Guide to Fighting Back, a go-to handbook for the dissatisfied consumer. Once you've decided to go the executive customer service right, be sure you read this first so you know what to say when you call the corporate avatar of your choice.

The Consumerist Executive Customer Service Index

ACS
Adelphia
Air Tran
Alamo
Alaska Airlines
Allegiant
Aloha
Amazon
America West
American Airlines
American Express
Amtrak
Apple
ATA
AT&T
AT&T Wireless
Bank of America
Barnes and Noble
Bell Canada
Best Buy
Blizzard
Blockbuster
Blogger
Bloomingdales
Blue Cross/Blue Shield
British Airways
Borders
Busey Bank
Buy.com
Cablevision
Charter Communications
Chase
Circuit City
Citibank
Comcast
Continental
cox
Delta
Direc-TV
Discover Card
Dish
Disney
Ebay
Enterprise
Equifax
Experian
Fedex
Frontier Airlines
Fry's
Gamefly
Geek Squad
Georgia Power
Helio
Home Depot
Humana
HSBC
IKEA
ING Direct
Insight
Keybank
Lenovo
Loew's
Macy's
Microsoft (and Xbox)
Midwest Airlines
Motorola
National City
Nicors
Northwest Airlines
Norton
Office Depot
Office Max
Orbitz
Paypal
Pitney Bowes
Qwest
RCN
Regions Bank
Register.com
Ryan Air
Samsung
Seagate
Sears
Sirius
Skybus
Sony Ericcson
Spirit Airlines
Sprint
Sports Authority
Staples
Symantec
T-mobile
Target
Time Warner Cable
TransUnion
Uhaul
United Airlines
United Health Care
UNUM Life Insurance
UPS
US Airways
US Cellular
Verizon landline/DSL/Fios
Verizon Wireless
Vonage
Wachovia
Walmart
Washington Mutual
Wells Fargo

In the event you can't find the info you are looking for here, you can scan our backlog of contact info, or use Google to uncover the addresses yourself. In the event you find something we don't have, feel free to share at tips@consumerist.com.

Researched by Alex Jarvis
Last updated: 11/07/2008

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"I received an order of three Seagate hard drives today, either someone in the Seagate factory has too much time on their hands, or Seagate has a “Mavericks Suck” model drive now."

Well, well, well. I guess we know where Avery Johnson is working these days.

(Thanks, Dan!)

Benny writes:

18 months ago I bought 3 hard drives from Seagate. Very quickly, they began to fail under regular usage due to ye olde Clicke of Deathe. This last month, another drive failed with all of my iTunes data that I'd just transferred for safety. I located Seagate's Data Recovery department and found out that the bill for recovery starts at $1700, even for a home user. I then wrote to Apple's tech support and told them what had happened and asked if they could re-enable my purchases (which totaled less than $500 over a couple years). This morning I woke up to a great email from an Apple guy who re-enabled almost everything I'd purchased! The only omissions were some episodes of The Office, which isn't so bad considering the scale of the purchased amount.

Naturally, I was pleasantly surprised with the outcome. Mark one up for Apple.

I bought a Seagate FreeAgent Pro 750GB external harddrive about two or three months ago, and backed up several harddrives to it. Everything was going awesome on every computer I had, but then it had an issue on my desktop. "Delayed Write Failure" WHAT? I try to read the information on the drive, it won't allow me.

I restart, can use it for a bit more, and then again...same Delayed Write Failure. So I google "freeagent delayed write failure"...and low and behold SEVERAL people are having the same issue with this same drive for this same reason. I searched fixes throughout the web (including their own forums)...attempted all of the fixes...none of which fixed my problem.

I call Tier 1 CSR's in lovely India, who tell me my drive is dead. I then use the online CSR chat...but I'm of no use to him because I wasn't physically in front of the computer in question.

Later that night I posted on the Seagate forums...and something snapped. I went to the Investor page of Seagate, found the Seagate email formatting, and posted the email addresses of about 20 executives in my post. That post was removed about 2 hours later...

However, later that day I got a call from an AWESOME Tier 3 CSR (name redacted for his protection, at his request) who stayed on the phone with me for 40 minutes. Low and behold the problem was a small string in my computer's registry, and he told me that this is the normal issue with these drives when that error shows up, but he legally cant say that when people call customer service, because the registry is Microsoft's software. So I have the fix, I'm now posting it to the Seagate Forums (he can't tell people, but I can), and I am happy once again.

I'd probably suggest people call executive customer service, but feel free to go the email bomb route when you've hit peak frustration.

I called tonight due to 2 harddrives I purchased 26 days ago. Both drives have completely failed. One is knocking and the other won't power on at all. I called Dell and have been transferred to 11 people and 3 different calls:

1st Call - 48 Minutes (Disconnected during transfer)
2nd Call - 91 Minutes (Disconnected trying to transfer me)
3rd Call: 138 Minutes - Disconnected during transfer.

I am fed up and it is absolutely ridiculous. They have no idea what department to send me to. So far I have talked to:
"Customer Care"
"Dell Care"
"Business Sales"
"Hardware support"
"Desktop Support"
"Technical Support"

I have 4 different case numbers they have assigned me and still nothing to show for it. They can't even tell me who I need to talk to or what I need to do to get the parts replaced. I have spent close to $240.00 and wasted hours of my time away from my family trying to repair this issue.

The original hard drive I ordered is an external drive that I was able to connect and move all of my data to... Then it just wouldn't power on. Tried multiple power outlets, will not power up. I have lost all of my data there.

Then I purchased an internal drive, I have had it less than a month and it is knocking and won't boot. I am very dissatisfied and the award winning customer care has to be the farthest from the truth.

Case #: 1734xxx82
Order Numbers:
718xxx24 - 160GB
710xxx785 - 320GB

BUT!!!! 30 minutes into the call as she is taking my address info and giving her apologetic speech...Oh wait! I'm sorry Mr. Hatfield but we can't replace these. Have a nice day.

Dell....RUN! Yet another horrible experience with service and products! [Kevin Hatfield's Blog]
(AP Photo/Damian Dovarganes)

920 Disc Drive
Scotts Valley, CA 95066-4542

A reader obtained this information by following our instructions on reaching executive customer service, steps which can be applied for nearly every single big company. — BEN POPKEN